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  • Blog

    Predicting Future Incident Counts – Use Regression Analysis!

    Regression Analysis is one of many ways in which forecasting and prediction can be done. This presents a brief step-by-step approach, using observed incident counts, to predict future incident trends to create a strong business case to executives for investing in further actions and improvements. Regression Analysis is a statistical approach that can be utilized…

    Concurrency
  • Blog

    Radical Incident Reduction – The 30-30-30 Program

    Want to pump up your IT delivery with a program that excites executives, provides great business value and greatly lowers unplanned labor costs, incident volumes and service outages? The 30-30-30 Program is a fast-paced attention getting program that targets a 30% reduction in incident counts, 30% reduction in resolution times and a 30% increase in…

    Concurrency, Inc.
  • Blog

    Azure ML Seaborn Module Not Found

    I was doing some testing in Azure Machine Learning Notebooks and ran into a problem where the module I was looking to use was not working properly. The error I recieved was “ModuleNotFoundError: No module named ‘seaborn’”. The code I used which resulted in this was: This was relatively easy to correct by opening a…

    Nathan Lasnoski
  • Blog

    Windows 10 Universal Print Not Showing Up

    The team at Concurrency had made the transition to Zero Trust a couple years ago, with all laptops running Windows 10, Azure AD join, Intune managed, guest network joined, etc. The other day I had a reason to print a document, something that I haven’t done professionally in well over five years. Unfortunately, when searching…

    Nathan Lasnoski
  • Blog

    ServiceNow: Dynamic Inbound Action Email Parsing

    Challenges with Existing Platform Capabilities If you have worked with ServiceNow before, then chances are you are familiar with the out-of-box system property that can discard any text below a specific message in a reply body (glide.pop3.reply_separators). This typically is the ideal solution for organizations that are smaller in size and have a repeatable process…

    Michael Dugan
  • Blog

    Default Outlook Meeting Lengths to 25 minutes and 50 minutes

    This has been spoken of in various places over the last year, but I wanted to reinforce a simple change to your Outlook that will make your and your co-worker’s lives better. We often forget that we need time between meetings, especially when every meeting is a video conference. I was recently in 8 back-to-back…

    Nathan Lasnoski
  • Blog

    Alternant routing on a 404 with AudioCodes

    I recently wanted to do are route based on a user not found. I have Teams Direct Routing migration from Cisco. If a user doesnt exist in Teams, I want the call to go to Cisco while we are migrating users. Here are the steps to put in a reroute, or failover to another IP group.…

    Concurrency, Inc.
  • Blog

    Disable Voicemail transcription for select users in Microsoft Teams

    First need to create the new policy. https://docs.microsoft.com/en-us/powershell/module/skype/new-csonlinevoicemailpolicy?view=skype-ps From there you can “grant” users the new policy. https://docs.microsoft.com/en-us/powershell/module/skype/grant-csonlinevoicemailpolicy?view=skype-ps Modify an already existing Policy. https://docs.microsoft.com/en-us/powershell/module/skype/set-csonlinevoicemailpolicy?view=skype-ps To add a list of users we can use a recursive script to run through a txt file Putting a txt file in the same location that you run the script…

    Concurrency, Inc.
  • Blog

    Microsoft Teams with on Prem Exchange

    With most Orgs working in this work from home pandemic the need for more collab is very High. I wanted to give some input in to the topic sounding using Microsoft Teams and what your organization needs to get Teams deployed fast. Scenario 1: On Prem Exchange, Skype for Business. SharePoint Online  In this scenario there will…

    Concurrency