UNLEVEL THE PLAYING FIELD AI IS A GAME-CHANGER.AI-powered automation creates a competitive advantage with short-term and lasting impact. Automate Optimize Transform Menu Solutions Automate Optimize Transform Automating repetitive tasks, optimizing operations through data-driven insights, enabling predictive analytics for more informed decision-making that can change the trajectory of your enterprise. INNOVATING WITH INTELLIGENCE Sales to Action Accelerate your company’s speed for turning customer requests into actual orders with Concurrency’s artificial intelligence applications. Learn More Process Automation We use the power of artificial intelligence to help clients accelerate the automation of business processes. Learn More Customer Service Optimization Concurrency’s AI solutions for omni-channel responsiveness plus chatbot experiences are consistent, fast—and precise. Learn More Sales Asset Helper Concurrency’s AI gives your sales teams the critical decision-making assets they need to respond more quickly to customers. Learn More Sales to Action Process Automation Customer Service Optimization Sales Asset Helper Sales to ActionAccelerate your company’s speed for turning customer requests into actual orders with Concurrency’s artificial intelligence applications. Learn More Process AutomationWe use the power of artificial intelligence to help clients accelerate the automation of business processes. Learn More Customer Service OptimizationConcurrency’s AI solutions for omni-channel responsiveness plus chatbot experiences are consistent, fast—and precise. Learn More Sales Asset HelperConcurrency’s AI gives your sales teams the critical decision-making assets they need to respond more quickly to customers. Learn More Sales to ActionConcurrency clients see an average reduction of 50-80% in time-to-action between customer request and the outcome they expect. Artificial intelligence reviews and approves or declines quotes with minimal human oversight. How would your teams perform if customers could order directly through AI or execute requests themselves? We’ll free up your internal resources to focus on more valuable work. Process AutomationOur innovative, easy-to-implement, low-maintenance tools will fuel your speed of service and strengthen customer relationships. Erase issues in your current manual processes that result in costly rework and potentially find gaps. Automation takes over processes, often turning 100% manual processes to 90% automated—apply this across 500,000 times per year and imagine how much more above-the-line work teams can put that time to. CUSTOMER SERVICE REQUEST AIThere’s a lot at stake for every one of your customers. Managing their requests demands speed, accuracy, and clarity. Well-implemented automation that escalates to human parties when needed aids customer service agents to answer questions faster while reducing costs as it references source data with precision. We’ll help your organization plan and optimize solutions to serve 10x the number of end consumers with satisfying, asynchronous experiences that grow your business. Sales Asset HelperWe help clients empower individual sales reps or full teams to send meaningful, relevant content back fast when they take in customer requests or RFPs. What kind of solutions can you expect? Think about how much your enterprise could benefit from a question-and-answer bot or an RFP accelerator platform. Time is too valuable to waste when new business is at stake and the competition is better equipped to respond. Concurrency empowered us, taught us and showed us how to execute a plan for future success. Concurrency provided the guidance we needed and helped us build the right plan.Ed Garcia | LaSalle SolutionsCase Studies 01 Transforming Analytics: Empowering Business Insights with a Modern Data Platform 02 Transforming Employee Engagement with a Modern HR Experience Portal 03 Accelerating Safety Data Sheet Management with AI and Automation 04 Empowering Leadership Productivity with Microsoft Copilot 05 Accelerating Platform Modernization with Strategic Staff Augmentation 06 Sustaining Digital Momentum Through Governance and Data Readiness01Transforming Analytics: Empowering Business Insights with a Modern Data PlatformA leading industrial manufacturer partnered with a technology consulting firm to overhaul its fragmented analytics environment. By implementing a unified, cloud-based data platform, the organization broke down data silos, empowered business users with real-time insights, and established a foundation for ongoing digital transformation. Discover how thoughtful design, collaborative execution, and robust training led to enhanced decision-making and a stronger data-driven culture. View Details02Transforming Employee Engagement with a Modern HR Experience PortalConcurrency helped a leading manufacturing organization revamp its HR SharePoint site, creating a dynamic, employee-focused portal that improved communication, strengthened company culture, and empowered the HR team to manage content in real time. View Details03Accelerating Safety Data Sheet Management with AI and AutomationConcurrency helped a leading chemical manufacturer explore AI-driven solutions to streamline Safety Data Sheet (SDS) authoring, reduce operational risk, and increase throughput—enabling faster product launches and improved regulatory compliance. View Details04Empowering Leadership Productivity with Microsoft CopilotConcurrency helped a global manufacturing leader accelerate executive productivity through personalized Microsoft Copilot training—enabling leaders to work smarter, delegate more effectively, and make faster, data-driven decisions. View Details05Accelerating Platform Modernization with Strategic Staff AugmentationConcurrency partnered with a leading financial services organization to expand development capacity and accelerate modernization of a critical client-facing platform. Through targeted staff augmentation and trusted technical leadership, the organization maintained momentum on a long-term modernization effort—delivering progress without overextending internal resources. View Details06Sustaining Digital Momentum Through Governance and Data ReadinessConcurrency helped a nonprofit membership organization maintain transformation progress with a bridge engagement focused on empowering product owners, improving member experience, and advancing data readiness with Microsoft Fabric. View Details Previous Next Blog Digital Workplace, Employee Experience, Sharepoint Transforming Employee Experience at a Manufacturing Organization: A SharePoint-Powered Success October 14, 2025 Derek Steckel Automation, ServiceNow Reimagining Service Delivery: How Concurrency Powered a Staffing Firm’s ServiceNow Transformation September 16, 2025 Derek Steckel Azure OpenAI, Cloud Datacenter & DevOps, Data & AI, Identity Security and Compliance, Microsoft Teams, Secure Modern Workplace, ServiceNow, Sharepoint, Workplace Modernization Navigating the Agent Revolution: Prepare Your Crew for AI’s Next Wave June 13, 2025 Brian Haydin