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  • Blog

    Workflow Studio: New in Washington DC!

    At the time of this writing, the latest Washington DC release brings a ton of new features and functionality, but I want to shine a light on one specific feature that deserves some attention. Previously known as Flow Designer, Workflow Studio will be the go-to spot for all things automation. I’m super excited for this…

    Michael Dugan
  • Blog

    Optimizing ServiceNow Email Volume

    How to contain overpowering ServiceNow email count without underpowering your workforce Picture this: you’ve just settled into your Monday morning groove, coffee in hand, or maybe you’re back from a long vacation, eager to dive back into work. The anticipation of catching up quickly fades as you open your email, only to be met with…

    James Asbury
  • Blog

    ERP Code to Product Specification Conversion with OpenAI

    Vikrant Deshpande
  • Blog

    Why your Azure tenant needs sandbox subscriptions

    Hello, fellow cloud enthusiasts! Today I’m going to talk about a very important topic: sandbox landing zones in the cloud adoption framework. If you’re not familiar with the cloud adoption framework, it’s a set of best practices and guidance from Microsoft to help you plan and implement your cloud journey. Sandbox landing zones are isolated…

    Nathan Lasnoski
  • Blog

    Your customers are expecting more…

    Is this your customer service experience?  You have the opportunity with AI to tremendously improve the customer relationship… here’s how: 1. Meet the customer where they are…  understand the state of the customer at the point of time they are experiencing it. In this case, the customer is upset and NOT getting what they need. The experience below,…

    Nathan Lasnoski
  • Blog

    Should AI convey empathy?

    I was pursuing my Facebook feed the other day and came across an advertisement for Replika, an “Artificial Intelligence Friend”, which offers to be a virtual personal relationship, providing a vehicle for self-expression, understanding, and feedback. We’ve talked about Empathy in the context of bots or applications, but this is a whole new level. This…

    Nathan Lasnoski