Microsoft 365 Consulting Services Collaboration & Productivity Enable everyone to work together and share information without friction by empowering people to create, collaborate and communicate seamlessly. Talk to Concurrency Microsoft 365 Consulting Services Create Empower people to generate new ideas, content, and solutions that drive innovation and business value. Collaborate Enable seamless teamwork by allowing individuals and groups to work together, share information, and co-author documents without friction. Communicate Facilitate clear and effective information exchange across teams and the organization, ensuring everyone stays connected and aligned. Common Collaboration & Productivity Challenges We Solve Breakdown Silos Siloed teams and fragmented tools make it difficult to share information and work together efficiently. Connect Remote & Hybrid Workers Remote and hybrid work environments create barriers to seamless communication and collaboration. Improve Workplace Productivity Provide the right tool for the job at hand allowing workers to maintain focus and minimize distractions in a digital workplace. Simplify Work Platforms Difficulty managing and prioritizing tasks across multiple platforms results in lost time and missed opportunities. Ready to modernize how your teams work? Let’s Talk!! Microsoft 365 Collaboration & Productivity Services Microsoft 365 Optimization & Governance Modern Productivity for How Work Gets Done Learn More SharePoint, OneDrive & Teams Consulting Collaborate and Share Without Friction Learn More Microsoft Exchange Online & Hybrid Reliable, Secure Communication at Scale Learn More Microsoft Teams Phone & Voice Solutions Modernize Enterprise Voice and Calling Learn More B2B Collaboration & External Sharing Collaborate Securely Beyond Your Organization Learn More Microsoft 365 Optimization & Governance SharePoint, OneDrive & Teams Consulting Microsoft Exchange Online & Hybrid Microsoft Teams Phone & Voice Solutions B2B Collaboration & External Sharing Microsoft 365 Optimization & Governance Modern Productivity for How Work Gets Done Learn More SharePoint, OneDrive & Teams Consulting Collaborate and Share Without Friction Learn More Microsoft Exchange Online & Hybrid Reliable, Secure Communication at Scale Learn More Microsoft Teams Phone & Voice Solutions Modernize Enterprise Voice and Calling Learn More B2B Collaboration & External Sharing Collaborate Securely Beyond Your Organization Learn More Microsoft Office Solutions Microsoft Office Solutions provide the foundation for everyday productivity, enabling teams to create, collaborate, and communicate effectively. We help organizations optimize Microsoft 365 so tools are secure, well‑governed, and aligned to how people actually work—supporting productivity today and AI‑powered experiences tomorrow. We offer a range of solutions to fit your needs: Microsoft 365 Optimization: Configure and govern Office apps for secure, consistent use. User Adoption & Enablement: Drive usage and value through training and best‑practice guidance. Productivity Governance: Ensure information is protected while enabling collaboration. SharePoint, OneDrive & Teams SharePoint, OneDrive, and Teams enable secure content sharing and teamwork across the organization. We help design and optimize collaboration environments that reduce silos, improve information access, and support seamless teamwork for both in‑office and remote employees. We offer a range of solutions to fit your needs: Collaboration Architecture & Design: Structure sites, teams, and storage for scale and usability. Secure Content Sharing: Enable sharing with governance and compliance built in. Teams Enablement: Optimize Teams for chat, meetings, and collaboration scenarios. Microsoft Exchange Microsoft Exchange delivers enterprise‑grade email and calendaring that keeps organizations connected and productive. We help modernize and manage Exchange environments to improve reliability, security, and user experience—whether cloud‑based, hybrid, or part of a broader Microsoft 365 strategy. We offer a range of solutions to fit your needs: Exchange Online & Hybrid Deployments: Modernize messaging environments with minimal disruption. Security & Compliance Configuration: Protect email from threats while meeting compliance needs. Operational Optimization: Improve performance, reliability, and administration. Teams Voice Solutions Teams Voice Solutions bring enterprise calling, meetings, and collaboration together on a single platform. We help organizations design and deploy Teams Voice to replace legacy phone systems, simplify communications, and deliver a modern calling experience. We offer a range of solutions to fit your needs: Voice Architecture & Planning: Design Teams Voice solutions aligned to business requirements. Calling & PSTN Integration: Enable inbound and outbound calling with reliability and scale. User Adoption & Optimization: Ensure a smooth transition from legacy voice systems. B2B Collaboration B2B Collaboration enables secure communication and content sharing with partners, vendors, and customers outside your organization. We help establish cross‑organization collaboration models that maintain security and control while enabling productive external collaboration. We offer a range of solutions to fit your needs: External Collaboration Strategy: Define how and when external users can collaborate. Identity & Access Controls: Secure guest access with governance and visibility. Cross‑Tenant Collaboration: Enable collaboration across organizations without sacrificing security. Why Leading Enterprises Choose Concurrency for Microsoft 365 Enterprises choose Concurrency because effective collaboration requires more than deploying tools—it requires thoughtful design, governance, and adoption. We help organizations simplify how people create, communicate, and collaborate by aligning Microsoft 365 capabilities to real‑world work patterns, breaking down silos, supporting remote and hybrid teams, and enabling secure collaboration both inside and outside the organization, all while preparing the workforce for AI‑powered productivity. Microsoft 365 Collaboration & Productivity Frequently Asked Questions What is Microsoft Collaboration & Productivity? Microsoft Collaboration & Productivity refers to using Microsoft 365 tools—such as Office apps, SharePoint, OneDrive, Teams, Exchange, and Teams Voice—to help people create, collaborate, and communicate effectively. When designed and governed correctly, these tools reduce friction, improve productivity, and support modern and hybrid work. How do SharePoint, OneDrive, and Teams work together? SharePoint, OneDrive, and Teams are tightly integrated to support secure content creation and collaboration. SharePoint provides structured content management, OneDrive supports personal file storage, and Teams brings conversations, meetings, and files together in a single workspace for seamless teamwork. How does Microsoft 365 support remote and hybrid work? Microsoft 365 enables remote and hybrid work by allowing teams to collaborate securely from anywhere using cloud‑based tools for communication, document sharing, and meetings. With the right configuration and governance, organizations can maintain productivity while ensuring security and compliance across locations and devices. What are Teams Voice Solutions and why do organizations adopt them? Teams Voice Solutions modernize enterprise calling by replacing traditional phone systems with cloud‑based voice inside Microsoft Teams. Organizations adopt Teams Voice to simplify communications, reduce costs, and give employees a unified experience for calling, meetings, and collaboration. How does B2B Collaboration work in Microsoft 365? B2B Collaboration allows organizations to securely collaborate with external partners, vendors, and customers using Microsoft 365. By controlling identity, access, and sharing policies, teams can work across organizational boundaries without exposing sensitive data or losing governance. How does Collaboration & Productivity improve business outcomes? Effective collaboration tools reduce silos, improve communication, and help employees focus on meaningful work. When Microsoft 365 is aligned to real workflows, organizations see improved efficiency, faster decision‑making, and a better employee experience—while preparing the workforce for AI‑powered productivity. Case Studies 01 Transforming Call Center Operations with Microsoft Teams Voice 02 Automating Finance Workflows with a Custom Power Platform and SharePoint Solution 03 Modernizing Document Management and Enabling AI-Ready Operations with Microsoft 365 04 Centralizing Employee Communication With a Modern SharePoint Intranet 05 Establishing a Secure, AI‑Ready Microsoft 365 Foundation Through Structured Planning 06 Modernizing Commercial Operations With a Digital Business Support Analyst 01 Transforming Call Center Operations with Microsoft Teams Voice A U.S.-based organization partnered with Concurrency to modernize its legacy telephony system and implement a cloud-based call center solution using Microsoft Teams Voice. Facing limitations with its existing phone system, the organization needed a scalable, integrated platform to support customer interactions and internal communication. Concurrency delivered a Teams Voice solution with advanced call routing, auto attendants, and call queues—enabling a streamlined, high-performing call center experience and a future-ready communication foundation. View Details 02 Automating Finance Workflows with a Custom Power Platform and SharePoint Solution A U.S.-based manufacturing organization partnered with Concurrency to modernize and automate its finance workflows through a custom-built application and SharePoint-based platform. Initially seeking a Power Apps solution, the project evolved into a more advanced SharePoint Framework (SPFx) implementation to support complex CapEx workflows, approvals, and financial calculations. The result was a centralized, scalable solution that streamlines finance operations and improves accuracy, visibility, and user experience. View Details 03 Modernizing Document Management and Enabling AI-Ready Operations with Microsoft 365 A U.S.-based commercial real estate organization partnered with Concurrency to modernize its document management, device management, and AI readiness through a comprehensive Microsoft 365 transformation. Relying on legacy file storage systems and disconnected tools, the organization faced challenges managing large volumes of structured and unstructured data. Concurrency delivered a secure, cloud-based foundation that improves collaboration, strengthens security, and enables future AI-powered workflows. View Details 04 Centralizing Employee Communication With a Modern SharePoint Intranet A U.S.-based manufacturing organization partnered with Concurrency to design and launch a modern SharePoint Online intranet that centralizes employee communication, resources, and document access. Operating without a corporate intranet, the organization relied on fragmented tools and informal channels to share information—creating inconsistent experiences and limiting visibility across departments. View Details 05 Establishing a Secure, AI‑Ready Microsoft 365 Foundation Through Structured Planning A U.S.-based commercial real estate services organization partnered with Concurrency to plan the transition from legacy file management systems to a modern Microsoft 365 cloud environment. The organization managed a wide range of content types—including business documents, AutoCAD files, and video content—across multiple platforms, creating complexity, inconsistent governance, and barriers to future AI adoption. View Details 06 Modernizing Commercial Operations With a Digital Business Support Analyst A U.S.-based manufacturing organization partnered with Concurrency to modernize high‑volume, sales‑driven pricing workflows that had become increasingly manual and difficult to govern. Business Support Analysts (BSAs) were responsible for processing pricing requests submitted through unstructured email and ad‑hoc communication, creating inefficiencies, inconsistent controls, and limited visibility for Finance as volume increased. 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