Microsoft Copilot Consulting & AI Adoption Services Copilot & frontier Org Design Unleash creativity and accelerate transformation by teaming people with AI – enabling AI assistance, managing the human-and-agent workforce and driving stronger engagement across the organization. Talk to Concurrency Microsoft Copilot Consulting & AI Adoption Enable AI Assistance Empower people across the organization by providing AI-powered tools and copilots that enhance creativity, productivity, and decision-making. Manage the Human & Agent Workforce Seamlessly coordinate and optimize the collaboration between human employees and AI agents, ensuring responsible, effective teamwork and operational efficiency. Drive Organization Engagement Foster stronger engagement and alignment throughout the organization by leveraging AI to connect people, streamline communication, and accelerate transformation. Common Copilot & AI Adoption Challenges We Solve Introduce Copilot into Daily Workflows Navigating organizational change and overcoming resistance as AI copilots and agents are introduced into daily workflows. Ensure Responsible AI Use Ensuring responsible governance, security, and compliance as human and AI agent collaboration increases. Address Skill Gaps Addressing skills gaps and preparing employees to work effectively alongside AI copilots and digital agents. Align Human and AI Agent Roles Aligning human and AI agent roles to maximize engagement, creativity, and business value across the organization. Ready to talk to us about becoming a Frontier Firm? Let’s Talk!! Microsoft Copilot Consulting & AI Adoption Offerings AI Policy & Governance Enable AI Responsibly and at Scale Learn More Microsoft Copilot Enablement & Adoption Turn Copilot into Everyday Productivity Learn More Microsoft Viva Implementation Create a Connected, Engaged Digital Workplace Learn More Frontier Firm Org Design Design the Organization for Human‑AI Partnership Learn More AI Policy & Governance Microsoft Copilot Enablement & Adoption Microsoft Viva Implementation Frontier Firm Org Design AI Policy & Governance Enable AI Responsibly and at Scale Learn More Microsoft Copilot Enablement & Adoption Turn Copilot into Everyday Productivity Learn More Microsoft Viva Implementation Create a Connected, Engaged Digital Workplace Learn More Frontier Firm Org Design Design the Organization for Human‑AI Partnership Learn More AI Policy & Governance AI Policy & Governance helps organizations adopt AI with confidence by establishing clear guardrails, accountability, and oversight. We help define how AI and agents are used across the organization—balancing innovation with security, compliance, and responsible use—so AI can scale without introducing unnecessary risk. We offer a range of solutions to fit your needs: AI Policy Frameworks: Define acceptable use, data boundaries, and risk management for AI and agents. Governance & Oversight Models: Establish roles, decision rights, and review processes for AI initiatives. Responsible AI Enablement: Align AI usage with organizational values, compliance, and security standards. Copilot Enablement Copilot Enablement helps organizations move beyond licensing to real business impact by embedding Microsoft Copilot into daily work. We guide customers through readiness, deployment, training, and adoption so people—and teams—can confidently use Copilot to work faster, smarter, and with measurable results. We offer a range of solutions to fit your needs: Copilot Readiness & Deployment: Prepare data, security, and environments for successful Copilot use. User Enablement & Training: Build skills and confidence with role‑based Copilot scenarios. Adoption & Value Measurement: Drive sustained usage and track productivity outcomes. Viva Enablement Viva Enablement helps organizations improve communication, learning, and engagement by bringing employee experiences directly into Microsoft Teams. We help design, deploy, and adopt Microsoft Viva so employees stay informed, connected, and supported—where work already happens. We offer a range of solutions to fit your needs: Viva Connections & Engage: Deliver company news, communities, and leadership communication. Viva Learning & Insights: Enable continuous learning and improve wellbeing and productivity. Adoption & Experience Design: Align Viva experiences to culture, roles, and business goals. Frontier Firm Org Design Frontier Firm Org Design helps organizations rethink roles, teams, and ways of working in an AI‑enabled world. We help leaders prepare for a future where people and AI agents work together—aligning structure, culture, and skills to unlock creativity, scale impact, and drive engagement. We offer a range of solutions to fit your needs: AI‑Ready Organization Design: Redefine roles, workflows, and decision‑making for AI collaboration. Leadership & Workforce Readiness: Prepare leaders and teams to manage and work alongside AI agents. Change & Engagement Strategies: Support adoption through culture, communication, and capability building. Why Leading Enterprises Choose Concurrency Enterprises choose Concurrency because successful AI adoption is as much about people, governance, and organization design as it is about technology. We help organizations enable Copilot, Viva, and AI‑powered ways of working responsibly by combining structured governance, practical enablement, and thoughtful org design—ensuring people and AI agents work together effectively. By aligning policy, adoption, and culture, we help enterprises move beyond experimentation to sustainable, secure, and engaging AI‑driven productivity. Microsoft Copilot ConsultingFrequently Asked Questions What is Microsoft Copilot consulting and frontier org design? Copilot & Frontier Org Design helps organizations redesign how work gets done by intentionally pairing people with AI. It focuses on enabling AI assistance, defining how humans and AI agents work together, and creating the organizational structures needed to drive engagement, productivity, and responsible AI adoption at scale Why does organizational design matter for Microsoft Copilot adoption? Copilot changes how decisions are made, how work is performed, and how teams collaborate. Without clear role alignment, governance, and change management, organizations struggle with adoption, inconsistent usage, and missed value. Frontier Org Design ensures Copilot is embedded into daily workflows in a way that supports people, culture, and business outcomes. What challenges does Copilot & Frontier Org Design address? This offering is designed to help organizations overcome common AI adoption challenges, including resistance to Copilot in daily work, unclear ownership between humans and AI agents, skills gaps, and the need for responsible governance as AI usage scales across the enterprise. How does Concurrency help manage a human and AI agent workforce? Concurrency helps organizations define clear roles, responsibilities, and operating models for both people and AI agents. This includes aligning policies, training, and workflows so AI enhances—not replaces—human work, while maintaining accountability, security, and operational efficiency. How does Concurrency help manage a human and AI agent workforce? Concurrency helps organizations define clear roles, responsibilities, and operating models for both people and AI agents. This includes aligning policies, training, and workflows so AI enhances—not replaces—human work, while maintaining accountability, security, and operational efficiency. What is included in Copilot & Frontier Org Design services? Copilot & Frontier Org Design includes AI Policy & Governance, Copilot Enablement, Viva Enablement, and Frontier Firm Org Design. Together, these services help organizations establish guardrails, activate Copilot across roles, drive engagement through Viva, and redesign teams and processes for an AI‑enabled future. Is Copilot & Frontier Org Design only for IT teams? No. This offering is designed for HR leaders, business leaders, and IT teams working together. Successful AI adoption requires collaboration across people, process, and technology—not just technical deployment. How does this support responsible AI use? Concurrency embeds governance, security, and compliance into every phase of Copilot adoption. By aligning AI policy, training, and organizational design, organizations can confidently scale Copilot while ensuring responsible, ethical, and compliant AI usage. How do we know if our organization is ready for Copilot? If your organization is exploring Copilot, struggling with adoption, or unsure how to align people and AI roles, Frontier Org Design can help assess readiness, identify gaps, and define a clear path forward for successful AI adoption Case Studies 01 Transforming Accounts Receivable with an AI-Driven Customer Collections Agent 02 Advancing AI Adoption with Copilot Studio Enablement 03 Transforming Call Center Operations with Microsoft Teams Voice 04 Automating Finance Workflows with a Custom Power Platform and SharePoint Solution 05 Modernizing Document Management and Enabling AI-Ready Operations with Microsoft 365 06 Accelerating Enterprise AI Adoption with Microsoft Copilot 01 Transforming Accounts Receivable with an AI-Driven Customer Collections Agent A U.S.-based chemical manufacturing organization partnered with Concurrency to modernize and automate its customer collections process through an AI-driven solution. Facing fragmented processes and limited visibility into outstanding receivables, the organization sought to improve efficiency, accuracy, and scalability within its finance operations. Concurrency delivered a Customer Collections Agent that centralizes data, automates workflows, and enables more proactive, intelligent collections management. View Details 02 Advancing AI Adoption with Copilot Studio Enablement Following a successful Microsoft Copilot adoption program, a leading manufacturing organization partnered with Concurrency to accelerate its AI journey through targeted Copilot Studio enablement. Building on early adoption momentum, the organization sought to empower employees with the skills and tools needed to design, build, and deploy AI agents. Concurrency delivered a structured, hands-on enablement program that advanced AI capabilities from productivity use cases to practical automation. View Details 03 Transforming Call Center Operations with Microsoft Teams Voice A U.S.-based organization partnered with Concurrency to modernize its legacy telephony system and implement a cloud-based call center solution using Microsoft Teams Voice. Facing limitations with its existing phone system, the organization needed a scalable, integrated platform to support customer interactions and internal communication. Concurrency delivered a Teams Voice solution with advanced call routing, auto attendants, and call queues—enabling a streamlined, high-performing call center experience and a future-ready communication foundation. View Details 04 Automating Finance Workflows with a Custom Power Platform and SharePoint Solution A U.S.-based manufacturing organization partnered with Concurrency to modernize and automate its finance workflows through a custom-built application and SharePoint-based platform. Initially seeking a Power Apps solution, the project evolved into a more advanced SharePoint Framework (SPFx) implementation to support complex CapEx workflows, approvals, and financial calculations. The result was a centralized, scalable solution that streamlines finance operations and improves accuracy, visibility, and user experience. View Details 05 Modernizing Document Management and Enabling AI-Ready Operations with Microsoft 365 A U.S.-based commercial real estate organization partnered with Concurrency to modernize its document management, device management, and AI readiness through a comprehensive Microsoft 365 transformation. Relying on legacy file storage systems and disconnected tools, the organization faced challenges managing large volumes of structured and unstructured data. Concurrency delivered a secure, cloud-based foundation that improves collaboration, strengthens security, and enables future AI-powered workflows. View Details 06 Accelerating Enterprise AI Adoption with Microsoft Copilot A global manufacturing and retail organization partnered with Concurrency to implement a structured AI adoption program centered on Microsoft Copilot. Prior to the engagement, AI usage was exploratory and lacked governance, training, and scalability. Concurrency helped the organization transition from experimentation to a secure, enterprise-ready AI foundation—enabling employees to adopt AI confidently while ensuring proper data protection and long-term scalability. 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