/ Case Studies / AI Agents Transform HR and Legal Operations for Leading Manufacturing Company Case Studies AI Agents Transform HR and Legal Operations for Leading Manufacturing CompanyA leading manufacturing company partnered with Concurrency to modernize its HR and Legal operations using AI Agents. These intelligent solutions were designed to automate repetitive tasks, improve compliance, and elevate employee and legal team productivity. By deploying AI into high-volume support workflows, the organization achieved measurable efficiency gains and established a foundation for competitive advantage through intelligent automation.Critical IssueWith a large workforce and growing operational demands, the company’s HR and Legal teams were overwhelmed by repetitive requests and documentation reviews. HR staff faced constant inquiries about policies, benefits, and onboarding, while the legal department struggled with inconsistent and time-consuming contract redlining. Both teams lacked scalable systems to maintain quality, speed, and compliance as the business expanded. Leadership needed a solution that would not only reduce workload but also improve responsiveness and standardization across departments.Customer ProfileNorth American Process ManufacturerOver 500 million in revenueKey ProblemHR and Legal teams were spending excessive time on routine tasks—answering employee inquiries and manually reviewing contracts—limiting their ability to focus on strategic work and slowing down core business processes.our solutionConcurrency deployed two tailored AI Agents using Microsoft Azure technologies to address the distinct needs of the HR and Legal departments:AI Agent for HR SupportAutomated FAQ Handling: Instantly responds to policy and benefits questions from employees.Onboarding Guidance: Assists new hires by linking them to documents and next steps.Intelligent Escalation: Routes complex or sensitive cases to human HR professionals.Policy-Driven Accuracy: Delivers consistent, compliant information organization-wide.AI Agent for Legal Contract ReviewCompliance Safeguards: Ensures adherence to corporate legal standards and regulations.Smart Redlining: Analyzes and flags legal risks and contract sections requiring revision.Standardization: Applies consistent legal language across documents.Time-Saving Review: Accelerates review cycles with AI-generated recommendations.The resultsGreater operational efficiency40% Reduction in HR Workload: Freed HR team to focus on employee development and culture-building.50% Faster Contract Review: Enabled the legal team to support business growth without increasing headcount.Improved Service Quality and ResponsivenessAI-driven support delivered faster, more accurate answers to employee questions and legal review needs, enhancing internal satisfaction and consistency.Stronger Risk Management and ComplianceStandardized contract language and policy-aligned HR responses reduced variability, helping minimize compliance risks and legal exposure.
