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Concurrency dev teams are driven by the goal of making sure our clients have intuitive interfaces, end-to-end support, and a seamless cross-device experience while setting the business up for massive scalability and global accessibility.
Our clients are realizing the transformative power of their existing data – elevating their tech investment from below-the-line cost centers to above-the-line gateways to new revenue.
Enterprise goals change, demanding a cloud landing zone with parameters for governance and networking that empower DevOps engineers to build a reliable, flexible, scalable environment.
Innovation meets productivity with Microsoft Modern Workplace—giving you the latest cloud-based tools and services for a transformative approach to employee satisfaction and efficiency.
Empower employees to be productive wherever they are and give customers what they need when they need it. As a ServiceNow Premier Partner, Concurrency helps your organization maximize your investment in the platform to achieve business objectives.
Seamless integration of IT systems, data, processes, and management preserves business continuity through mergers and acquisitions—mishandling the process sends organizations into disarray.
Concurrency helps clients innovate in real time at the speed of evolving business, technology, and teams to ensure consistent improvement to drive value and support goals.
We protect our clients’ data even as personal devices become increasingly diverse, the workforce has greater mobility, and criminals get more sophisticated in their attacks.
AI changes the way we work, automating at a massive scale, streamlining processes, reducing workloads, and accelerating time to market.
Concurrency optimizes incremental innovation to accelerate your competitiveness in a tight market where everyone is constantly searching for ‘better.’
Concurrency makes it easier to navigate the present so you have more time and resources to innovate and build an exceptional future for your enterprise.
Future-forward solutions optimize supply chains, improve operational efficiency, and identify new revenue streams.
Concurrency harnesses cutting-edge artificial intelligence to help FinServ firms be more successful in getting their customers superior results.
Even businesses that focus on technology solutions benefit from partners who are experts in implementing it strategically and intelligently for enterprise-wide efficiencies and cost savings.
Successful retail operations extend beyond store shelves with leaders orchestrating a complex system of warehouses, digital properties, transportation, suppliers, raw materials, and more.
Concurrency bolsters IT teams in healthcare to lead technology transitions while optimizing for efficiencies and cost.
Concurrency experts strengthen energy and utility companies in designing secure IT environments to address customer needs.
Unprecedented Business Results
Concurrency Revolutionizes Manufacturing with Headless AI Solution Set to Skyrocket Revenue by $150 Million in 2023
Unlock Immediate Business Success with ChatGPT-Like Capabilities
Real-World AI Advancements Deliver Tangible ROI and Outperform Competitors
Possibilities are limitless. Concurrency executives take you beyond what’s happening to what it means for tomorrow.
Concurrency is creating positive outcomes in our local communities and educating digitally across the globe. Join us on this journey.
We’re curious, collaborative, and committed. Learn and get inspired to affect change for maximum impact.
Track our transformation in real time as we add to Concurrency’s in-house expertise and the tech industry recognizes our work with clients.
We’re inquisitive, cooperative, and unwaveringly dedicated. Explore and find inspiration in our case studies, showcasing how we’ve driven transformative change for optimal outcomes.
Unlock AI’s Potential
Join Us at the Virtual Azure OpenAI Summit Series!
Concurrency Achieves Microsoft Advanced Specialization in AI and Machine Learning on Azure
Recognizing Exceptional Expertise in Microsoft Azure and Azure OpenAI
Join Us at the Virtual Midwest Azure OpenAI Summit Series!
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Employee Testimonials at Concurrency
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Concurrency delivers revenue engine for enterprise customer built entirely on the Microsoft/OpenAI platform
James Savage | Concurrency CEO
Concurrency introduced a headless AI solution for a manufacturing and distribution company, creating a competitive advantage that will increase revenue by an estimated $150 million in 2023. Built entirely on the Microsoft Azure and OpenAI platform, “Metal Detector” reduces manual time-to-quote from several hours to a few minutes.
$150M Net-new revenue50%+ quotes delivered without human intervention
Increased ACR by $200,000+Increased ACA by $1,000,000+
Steel supply is limited, and manufacturers need to secure it fast. Our client’s 600 sales pros were responding manually to email requests for a quote every 4.5 minutes, encompassing 100,000+ SKUs.
Concurrency built Metal Detector, an AI-powered tool that responds to requests. It’s integrated with SAP and Oracle ERP systems to pull from inventory status, business, and financial data in real time.
Metal Detector cuts our client’s request-to-quote time from hours to minutes, handling more than 50% of requests without human intervention. Client credits the tool with a 3% increase in top-line revenue.
Our customer processes and fabricates steel for manufacturers of cars and trucks, heavy equipment, and consumer appliances among others. In an industry hard-hit by the closing of steel plants during the pandemic, end-customers shop for aggressive pricing, confidence in product availability and assurance that vendors have a resilient supply chain.
“First to market – first to win” is critical as major manufacturers struggle with short supply, rising prices and consumer demand for cars and major appliances. The organization’s 600 sales professionals deal with more than 100,000 SKUs and receive an email request for a quote every 4.5 minutes. Buyers are often impatient, moving on to another supplier if a quote isn’t immediately available.
Historically, sales representatives prepared quotes by hand, drawing from several systems to determine price and availability. Quote requests came largely by email with or without attachments, and often by phone. Time-to-Quote was typically hours and often required multiple clarifying communications between the customer and the sales team.
Unprecedented competitive pressures ignited a need for the transformation of high-volume sales quoting and ordering technology. Automating and accelerating time-to-quote was key to growing market share by immediately capitalizing on every sales opportunity.
Using the Microsoft Cloud Adoption Framework as a best practice, Metal Detector is built on Azure OpenAI services, Azure Kubernetes Services for running custom models, Azure App Services, Azure Bot Services, Azure Storage, and integration with Dynamics 365. Concurrency incorporated Microsoft Responsible AI Principles, Microsoft Cloud Adoption Framework and Microsoft Well Architected Framework throughout the design and build process. Metal Detector also integrates with SAP and Oracle ERP systems, keeping inventory status, business and financial data up to date. Company leaders can use Power BI Reporting to assess sales in real-time.
Developing familiarity with the steel industry language and business context was a starting point. Metal Detector scans email in real-time and uses entity recognition to look for relevant information, such as SKUs and product information. As an example, the model is trained to recognize “steel,” “stainless steel,” and “SS” as the same description. The model can also interpret missing information, such as understanding that “W1” refers to the width of a steel beam; and that if no product is specified, it means carbon.
Interested in exploring how our AI solutions are creating net-new revenue streams?
Learn more about Concurrency Centers of Excellence online