Servicenow

optimize Technology Investments  

TAP THE TRUE VALUE OF YOUR BUDGET By getting more speed and satisfaction from ServiceNow’s solution.

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Complete Implemetation Services

Transform your business seamlessly with our comprehensive ServiceNow implementation services, ensuring smooth deployment, optimized processes, enhanced user adoption, and maximum ROI, backed by our expertise and commitment to your success.

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ServiceNow Roadmap

Unlock your organization’s potential with our ServiceNow roadmap, offering strategic alignment, enhanced efficiency, improved user experiences, scalability, flexibility, and risk mitigation to drive digital transformation and maximize technology investments.

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Automation & Integration Development

Elevate your operations with our Automation & Integration development and deployment services, seamlessly integrating systems, streamlining processes, and driving efficiency gains, all tailored to your unique business needs for maximum impact and productivity.

MAXIMIZING BUSINESS RESULTS

IT Service Management (ITSM)
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In the realm of IT Service Management (ITSM), we focus on streamlining incident, problem, and change management. Additionally, we focus heavily on service catalog management processes to optimize service delivery and operational efficiency.

IT Operations Management (ITOM)
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Gain holistic visibility and control over your entire IT infrastructure.

Customer Service Management (CSM)
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Transform your customer interactions with Concurrency.

Security Operations (SecOps)
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Strengthen your security posture and incident response.

IT Asset Management (ITAM)
Database

Make informed decisions about your technology investments.

Automation Development
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Tailor your ServiceNow platform to your organization’s precise needs.

Gear with a globe inside

IT Service Management (ITSM)

In the realm of IT Service Management (ITSM), we focus on streamlining incident, problem, and change management. Additionally, we focus heavily on service catalog management processes to optimize service delivery and operational efficiency.

Three line drawn people with a gear above them

IT Operations Management (ITOM)

Gain holistic visibility and control over your entire IT infrastructure.

Two hands shaking with a gear above them

Customer Service Management (CSM)

Transform your customer interactions with Concurrency.

A dart board on a profile of a person

Security Operations (SecOps)

Strengthen your security posture and incident response.

Database

IT Asset Management (ITAM)

Make informed decisions about your technology investments.

lightbulb with a gear inside of it

Automation Development

Tailor your ServiceNow platform to your organization’s precise needs.

Concurrency has flexibility and a deep knowledge base around Microsoft technologies. I enjoyed working with my Concurrency engineer. His knowledge and what he brought to the table was exceptional.

Efrain Ruiz | New World Vanlines

Case Studies

01
Transforming Security Incident Response using ServiceNow, Splunk, and Phantom Integration
02
Strengthening IT Operations and Asset Management with ServiceNow Discovery/CMDB Implementation
03
ServiceNow Service Model Automation Transformation with Concurrency
04
Streamlining Onboarding and Offboarding Processes through ServiceNow Active Directory Automation Enhancements
05
Enhancing Operational Efficiency Through ServiceNow Advisory Support
06
Large-Scale Custom Integration Between ServiceNow and Service Manager Enables FORTUNE 500 Company’s Migration
01

Transforming Security Incident Response using ServiceNow, Splunk, and Phantom Integration

By implementing ServiceNow Security Incident Response integrated with Splunk and Phantom, this organization successfully transformed its security incident response capabilities. The unified platform, enriched with advanced threat detection and automated response features, enabled faster response times, efficient collaboration, and strengthened cybersecurity. This ultimately helped the client safeguard sensitive financial data, maintain compliance with regulations, and preserve customer trust in an ever-evolving threat landscape.

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02

Strengthening IT Operations and Asset Management with ServiceNow Discovery/CMDB Implementation

By collaborating with Concurrency to implement ServiceNow Discovery/CMDB, this company successfully achieved its goals of improved IT operations, accurate asset management, and quicker incident response. The enhanced CMDB provides a strong foundation for detecting outages and supporting future innovations. The company is now better equipped to deliver seamless financial services to its customers while maintaining the highest standards of operational excellence.

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03

ServiceNow Service Model Automation Transformation with Concurrency

This partnership with Concurrency proved to be transformative. Through the implementation of a streamlined tag-based service model and the automation of client software cloning processes, the organization achieved increased operational efficiency, reduced risk, and enhanced IT service delivery. This case study underscores the importance of leveraging expertise and advanced automation solutions to drive digital transformation and improve business outcomes.

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04

Streamlining Onboarding and Offboarding Processes through ServiceNow Active Directory Automation Enhancements

By collaborating with Concurrency to implement ServiceNow Active Directory automation enhancements, this organization effectively automated and streamlined their employee onboarding, offboarding, and data change processes. The automation improvements led to increased efficiency, improved customer support, and enhanced IT service management capabilities. The organization is now better positioned to deliver superior financial services to their clients while maintaining a strong focus on security and operational excellence.

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05

Enhancing Operational Efficiency Through ServiceNow Advisory Support

Through ServiceNow Advisory Support provided by Concurrency, this company successfully addressed operational challenges and achieved improved efficiency. The collaboration enabled the credit union to remediate critical issues promptly, enhance collaboration among stakeholders, and pave the way for future innovations. By leveraging best practices and optimizing processes, the company positioned itself for sustained growth and continued excellence in providing financial services to its valued customers.

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06

Large-Scale Custom Integration Between ServiceNow and Service Manager Enables FORTUNE 500 Company’s Migration

A FORTUNE 500 company needed a deep integration to consolidate IT service management onto a single global platform. Concurrency designed a bi-directional eBonding solution for a year-long transition between the legacy platform (Service Manager) and the new platform (ServiceNow). The solution involved duplicating the user interface and managing data for transitions in both directions. Developed over six months, the integration used Azure Automation and APIs and had immediate cost benefits for the client.

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