OPTIMIZE TECHNOLOGY INVESTMENTS TAP THE TRUE VALUE OF YOUR BUDGETBy getting more speed and satisfaction from ServiceNow’s solution. Apps & Products Data & AI Digital Ops M & A Modern Workplace Secure Cloud Security Service Now Menu Services Apps & Products Data & AI Digital Ops M & A Modern Workplace Secure Cloud Security Service Now We’re more than just ServiceNow experts at Concurrency. As a trusted Microsoft Partner, we seamlessly integrate the platform with other MS technologies to deliver even greater value. Our expertise in AI will help you automate complex processes and make data-driven decisions. Additionally, our track record in manufacturing and financial services speaks for itself—we help organizations streamline operations and achieve greater efficiency. MAXIMIZING BUSINESS RESULTS IT Service Management (ITSM) Elevate your IT service delivery and support by leveraging your ServiceNow investment. Learn More IT Operations Management (ITOM) Gain holistic visibility and control over your entire IT infrastructure. Learn More IT Business Management (ITBM) IT is a business unit. Run it like a business to support your unified organizational goals. Learn More Customer Service Management (CSM) Transform your customer interactions with Concurrency. Learn More Service Portfolio Management (SPM) Make informed decisions about your services and investments. Learn More Security Operations (SecOps) Strengthen your security posture and incident response. Learn More Custom App Development Tailor your ServiceNow platform to your organization’s precise needs. Learn More Flow Automations Drive efficiency and productivity with tools to facilitate greater productivity. Learn More IT Service Management (ITSM) IT Operations Management (ITOM) IT Business Management (ITBM) Customer Service Management (CSM) Service Portfolio Management (SPM) Security Operations (SecOps) Custom App Development Flow Automations IT Service Management (ITSM)Elevate your IT service delivery and support by leveraging your ServiceNow investment. Learn More IT Operations Management (ITOM)Gain holistic visibility and control over your entire IT infrastructure. Learn More IT Business Management (ITBM)IT is a business unit. Run it like a business to support your unified organizational goals. Learn More Customer Service Management (CSM)Transform your customer interactions with Concurrency. Learn More Service Portfolio Management (SPM)Make informed decisions about your services and investments. Learn More Security Operations (SecOps)Strengthen your security posture and incident response. Learn More Custom App DevelopmentTailor your ServiceNow platform to your organization’s precise needs. Learn More Flow AutomationsDrive efficiency and productivity with tools to facilitate greater productivity. Learn More IT Service Management (ITSM)Concurrency designs solutions that optimize incident management, change management, problem resolution, and more. By taking full advantage of ServiceNow’s best practices, we streamline your IT operations and enhance user experiences. IT Operations Management (ITOM)Our specialists harness ServiceNow’s operational capabilities to offer predictive insights, automate routine tasks, and ensure smooth integration with ITSM processes, minimizing downtime and maximizing performance. IT Business Management (ITBM)Take full control of your application portfolios. Get comprehensive insight into the cost of service delivery. Get ahead of demand, resources, and budget. Because you can’t afford to spend time and budget on solutions that don’t work for you. Invest more wisely to connect ServiceNow products with the results your business needs. Customer Service Management (CSM)We implement ServiceNow’s CSM modules to centralize support channels, personalize self-service options, and expedite case resolution. Enhance satisfaction by giving your customers exceptional, consistent, and responsive service. Service Portfolio Management (SPM)We’ll assist you in aligning services with strategic goals, optimizing the service lifecycle, and fostering innovation. ServiceNow’s SPM modules combined with Concurrency’s expertise enable agility and cost-effective service management. Security Operations (SecOps)Concurrency pros leverage ServiceNow’s SecOps modules to ensure end-to-end security orchestration, vulnerability response, and compliance adherence. Protect your assets and reputation with confidence. Custom App DevelopmentWe create bespoke applications within your ServiceNow environment that enhance functionality and improve user experiences, providing you with a unique competitive edge. Flow AutomationsWe optimize your processes by leveraging ServiceNow’s workflow automation capabilities, reducing manual effort and increasing operational speed. Concurrency has flexibility and a deep knowledge base around Microsoft technologies. I enjoyed working with my Concurrency engineer. His knowledge and what he brought to the table was exceptional.Efrain Ruiz | New World VanlinesCase Studies 01 Wealth Manager Leverages Custom Dynamics 365 Applications to Deliver a Better Customer Experience 02 U.S. Metal Distributor Reducing Sales Complexity with Automated Product Search 03 Global Leader in Marine Recreation Leverages Concurrency’s Digital Operations to Improve its Security Infrastructure and Employee Engagement 04 Clover Imaging Group and Concurrency Enhance Work Opportunities for People with Cognitive Disabilities 05 Concurrency Teams with Two Other Microsoft Partners on Lotus to Office 365 Migration 06 Concurrency Helps Cloud Solutions Provider—an AWS Partner—Initiate Azure Services01Wealth Manager Leverages Custom Dynamics 365 Applications to Deliver a Better Customer ExperienceThis case study explores how Concurrency collaborated with a Fortune 100 multinational financial services firm to leverage Microsoft Dynamics 365, creating a unified digital platform. The goal was to automate processes, provide advisors with better tools, and ultimately deliver a superior client experience. By standardizing operations and embracing innovative tools, the firm aimed to secure its position in the dynamic Wealth Management industry, where personalized service and efficiency are key. The adoption of Dynamics 365 streamlined data management, empowered advisors, and positioned the firm for continued growth while maintaining a high-touch approach to client service. View Details02U.S. Metal Distributor Reducing Sales Complexity with Automated Product SearchThe primary goal of this case study was to significantly reduce the time it took to provide quotes for over 100,000 different types of metal products, enhancing the efficiency and competitiveness of a leading U.S. metal distributor. The solution involved the deployment of a cloud-based system powered by Microsoft technology and natural language processing (NLP). This innovative system automated product searches and rapidly generated near-real-time quotes for sales representatives to present to customers. View Details03Global Leader in Marine Recreation Leverages Concurrency’s Digital Operations to Improve its Security Infrastructure and Employee EngagementThey needed a partner that could assess and advise on real-time events within its Microsoft E5 security solution as well as other areas of the IT infrastructure, in addition to providing hands-on support in keeping the environment thriving. After consulting with Concurrency on its security roadmap and a series of small projects, the organization engaged with Concurrency’s Digital Operations team to help implement a best-in-class security platform, provide proactive support, and ensure continued agility. View Details04Clover Imaging Group and Concurrency Enhance Work Opportunities for People with Cognitive DisabilitiesTo bring the concept to reality, Clover Imaging Group partnered with Concurrency to build a mixed reality platform leveraging a multi-component, hand-attached scanner, headset and visual and audio input. The solution leverages Microsoft Azure Cognitive Services, Azure ML, Azure SQL, Azure Speech and location awareness. Conversational AI technology combined with mixed reality creates a virtual guide to help individuals with cognitive disabilities perform a job and a series of tasks that they might not otherwise be able to complete on their own. View Details05Concurrency Teams with Two Other Microsoft Partners on Lotus to Office 365 MigrationFor many years, this food manufacturing and distribution company used an on-premises Lotus Domino platform for email, calendaring, and contact management. The company recognized the software was not enabling employees to collaborate effectively. Therefore, its IT team decided to migrate the company’s communications to Microsoft Office 365. View Details06Concurrency Helps Cloud Solutions Provider—an AWS Partner—Initiate Azure ServicesFor this project, we assisted our client to establish a delivery model for a wide range of cloud solutions on the Azure platform. This particular client is an Amazon Web Services partner that had received requests from its own customers for Azure-based services. Our client decided to initiate Azure offerings, formed an internal team to lead the project, and contracted with us to provide assistance. View Details Previous Next Blog Azure Why your Azure tenant needs sandbox subscriptions September 22, 2023 Nathan Lasnoski Azure OpenAI, Data & AI, Technology Roadmap Your customers are expecting more… September 21, 2023 Nathan Lasnoski Azure OpenAI, Data & AI Should AI convey empathy? September 12, 2023 Nathan Lasnoski
