UNLEVEL THE PLAYING FIELD AI IS A GAME-CHANGER.AI-powered automation creates a competitive advantage with short-term and lasting impact. Automate Optimize Transform Menu Solutions Automate Optimize Transform Automating repetitive tasks, optimizing operations through data-driven insights, enabling predictive analytics for more informed decision-making that can change the trajectory of your enterprise. INNOVATING WITH INTELLIGENCE Sales to Action Accelerate your company’s speed for turning customer requests into actual orders with Concurrency’s artificial intelligence applications. Learn More Process Automation We use the power of artificial intelligence to help clients accelerate the automation of business processes. Learn More Customer Service Optimization Concurrency’s AI solutions for omni-channel responsiveness plus chatbot experiences are consistent, fast—and precise. Learn More Sales Asset Helper Concurrency’s AI gives your sales teams the critical decision-making assets they need to respond more quickly to customers. Learn More Sales to Action Process Automation Customer Service Optimization Sales Asset Helper Sales to ActionAccelerate your company’s speed for turning customer requests into actual orders with Concurrency’s artificial intelligence applications. Learn More Process AutomationWe use the power of artificial intelligence to help clients accelerate the automation of business processes. Learn More Customer Service OptimizationConcurrency’s AI solutions for omni-channel responsiveness plus chatbot experiences are consistent, fast—and precise. Learn More Sales Asset HelperConcurrency’s AI gives your sales teams the critical decision-making assets they need to respond more quickly to customers. Learn More Sales to ActionConcurrency clients see an average reduction of 50-80% in time-to-action between customer request and the outcome they expect. Artificial intelligence reviews and approves or declines quotes with minimal human oversight. How would your teams perform if customers could order directly through AI or execute requests themselves? We’ll free up your internal resources to focus on more valuable work. Process AutomationOur innovative, easy-to-implement, low-maintenance tools will fuel your speed of service and strengthen customer relationships. Erase issues in your current manual processes that result in costly rework and potentially find gaps. Automation takes over processes, often turning 100% manual processes to 90% automated—apply this across 500,000 times per year and imagine how much more above-the-line work teams can put that time to. CUSTOMER SERVICE REQUEST AIThere’s a lot at stake for every one of your customers. Managing their requests demands speed, accuracy, and clarity. Well-implemented automation that escalates to human parties when needed aids customer service agents to answer questions faster while reducing costs as it references source data with precision. We’ll help your organization plan and optimize solutions to serve 10x the number of end consumers with satisfying, asynchronous experiences that grow your business. Sales Asset HelperWe help clients empower individual sales reps or full teams to send meaningful, relevant content back fast when they take in customer requests or RFPs. What kind of solutions can you expect? Think about how much your enterprise could benefit from a question-and-answer bot or an RFP accelerator platform. Time is too valuable to waste when new business is at stake and the competition is better equipped to respond. Concurrency empowered us, taught us and showed us how to execute a plan for future success. Concurrency provided the guidance we needed and helped us build the right plan.Ed Garcia | LaSalle SolutionsCase Studies 01 Accelerating Sales Order Processing with AI-Powered Automation 02 Modernizing Manufacturing Analytics with Microsoft Fabric 03 Transforming Employee Engagement with a Modern HR Experience Portal 04 Accelerating Safety Data Sheet Management with AI and Automation 05 Empowering Leadership Productivity with Microsoft Copilot 06 Accelerating Platform Modernization with Strategic Staff Augmentation01Accelerating Sales Order Processing with AI-Powered Automation A leading industrial manufacturer partnered with Concurrency to modernize its manual, error-prone sales order entry process. By implementing a scalable, AI-driven automation platform built on Microsoft Azure, Dynamics 365, and Power Platform, the organization streamlined operations, reduced labor costs, and improved customer responsiveness. Discover how a phased, value-focused approach delivered measurable ROI and laid the foundation for future AI innovation. View Details02Modernizing Manufacturing Analytics with Microsoft FabricA leading industrial manufacturer partnered with a technology consulting firm, Concurrency, to overhaul its fragmented analytics environment. By implementing a unified, cloud-based data platform powered by Microsoft Fabric, the organization broke down data silos, empowered business users with real-time insights, and established a foundation for ongoing digital transformation. Discover how thoughtful design, collaborative execution, and robust training led to enhanced decision-making and a stronger data-driven culture. View Details03Transforming Employee Engagement with a Modern HR Experience PortalConcurrency helped a leading manufacturing organization revamp its HR SharePoint site, creating a dynamic, employee-focused portal that improved communication, strengthened company culture, and empowered the HR team to manage content in real time. View Details04Accelerating Safety Data Sheet Management with AI and AutomationConcurrency helped a leading chemical manufacturer explore AI-driven solutions to streamline Safety Data Sheet (SDS) authoring, reduce operational risk, and increase throughput—enabling faster product launches and improved regulatory compliance. View Details05Empowering Leadership Productivity with Microsoft CopilotConcurrency helped a global manufacturing leader accelerate executive productivity through personalized Microsoft Copilot training—enabling leaders to work smarter, delegate more effectively, and make faster, data-driven decisions. View Details06Accelerating Platform Modernization with Strategic Staff AugmentationConcurrency partnered with a leading financial services organization to expand development capacity and accelerate modernization of a critical client-facing platform. Through targeted staff augmentation and trusted technical leadership, the organization maintained momentum on a long-term modernization effort—delivering progress without overextending internal resources. View Details Previous Next Blog Reimagining Member Experience: A Mission Worth Modernizing November 12, 2025 Derek Steckel Digital Workplace, Employee Experience, Sharepoint Transforming Employee Experience at a Manufacturing Organization: A SharePoint-Powered Success October 14, 2025 Derek Steckel Automation, ServiceNow Reimagining Service Delivery: How Concurrency Powered a Staffing Firm’s ServiceNow Transformation September 16, 2025 Derek Steckel