UNLEVEL THE PLAYING FIELD AI IS A GAME-CHANGER. AI-powered automation creates a competitive advantage with short-term and lasting impact. Automate Optimize Transform Menu Solutions Automate Optimize Transform Automating repetitive tasks, optimizing operations through data-driven insights, enabling predictive analytics for more informed decision-making that can change the trajectory of your enterprise. INNOVATING WITH INTELLIGENCE Sales to Action Accelerate your company’s speed for turning customer requests into actual orders with Concurrency’s artificial intelligence applications. Learn More Process Automation We use the power of artificial intelligence to help clients accelerate the automation of business processes. Learn More Customer Service Optimization Concurrency’s AI solutions for omni-channel responsiveness plus chatbot experiences are consistent, fast—and precise. Learn More Sales Asset Helper Concurrency’s AI gives your sales teams the critical decision-making assets they need to respond more quickly to customers. Learn More Sales to Action Process Automation Customer Service Optimization Sales Asset Helper Sales to Action Accelerate your company’s speed for turning customer requests into actual orders with Concurrency’s artificial intelligence applications. Learn More Process Automation We use the power of artificial intelligence to help clients accelerate the automation of business processes. Learn More Customer Service Optimization Concurrency’s AI solutions for omni-channel responsiveness plus chatbot experiences are consistent, fast—and precise. Learn More Sales Asset Helper Concurrency’s AI gives your sales teams the critical decision-making assets they need to respond more quickly to customers. Learn More Sales to Action Concurrency clients see an average reduction of 50-80% in time-to-action between customer request and the outcome they expect. Artificial intelligence reviews and approves or declines quotes with minimal human oversight. How would your teams perform if customers could order directly through AI or execute requests themselves? We’ll free up your internal resources to focus on more valuable work. Process Automation Our innovative, easy-to-implement, low-maintenance tools will fuel your speed of service and strengthen customer relationships. Erase issues in your current manual processes that result in costly rework and potentially find gaps. Automation takes over processes, often turning 100% manual processes to 90% automated—apply this across 500,000 times per year and imagine how much more above-the-line work teams can put that time to. CUSTOMER SERVICE REQUEST AI There’s a lot at stake for every one of your customers. Managing their requests demands speed, accuracy, and clarity. Well-implemented automation that escalates to human parties when needed aids customer service agents to answer questions faster while reducing costs as it references source data with precision. We’ll help your organization plan and optimize solutions to serve 10x the number of end consumers with satisfying, asynchronous experiences that grow your business. Sales Asset Helper We help clients empower individual sales reps or full teams to send meaningful, relevant content back fast when they take in customer requests or RFPs. What kind of solutions can you expect? Think about how much your enterprise could benefit from a question-and-answer bot or an RFP accelerator platform. Time is too valuable to waste when new business is at stake and the competition is better equipped to respond. Concurrency empowered us, taught us and showed us how to execute a plan for future success. Concurrency provided the guidance we needed and helped us build the right plan. Ed Garcia | LaSalle Solutions Case Studies 01 Accelerating AI Readiness With a Copilot Agent Enablement Day 02 Improving Inventory Visibility With a Visual Inventory Tracking System 03 Scaling Operational Efficiency With AI‑Driven Document Matching 04 Accelerating Developer Productivity With GitHub Copilot Enterprise 05 Optimizing Complex Operations With Predictive Intelligence 06 Accelerating ServiceNow Migration and Operational Stability During M&A 01 Accelerating AI Readiness With a Copilot Agent Enablement Day A large U.S.-based financial services organization partnered with Concurrency to accelerate hands‑on adoption of AI agents using Microsoft Copilot. While interest in Copilot was already strong, leadership wanted to move beyond experimentation and ensure teams understood how to apply Copilot and agents in a secure, practical, and business‑relevant way. Concurrency delivered an in‑person Copilot Agent Day designed to build foundational knowledge, surface real use cases, and create momentum for scalable AI adoption. View Details 02 Improving Inventory Visibility With a Visual Inventory Tracking System A U.S.-based industrial distributor partnered with Concurrency to modernize how it tracks, searches, and sells inventory across warehouse and sales teams. Operating in a resale‑driven environment where inventory changes constantly and varies by condition, the organization needed a faster, more reliable way to capture inventory details and make them immediately visible to sales. Concurrency delivered a visual, photo‑first inventory tracking system that reduced manual effort, improved response times, and established a scalable foundation for future automation. View Details 03 Scaling Operational Efficiency With AI‑Driven Document Matching A U.S.-based industrial distributor partnered with Concurrency to modernize high‑friction, document‑driven operational workflows tied to purchasing coordination and receivables processing. As transaction volume increased, leadership wanted to reduce manual effort and improve accuracy without adding headcount or replacing core systems. Through targeted automation and governance‑first design, Concurrency helped the organization establish a scalable foundation for efficient, AI‑enabled operations. View Details 04 Accelerating Developer Productivity With GitHub Copilot Enterprise A U.S.-based organization partnered with Concurrency to enable GitHub Copilot Enterprise across its development teams. As interest in AI‑assisted development increased, leadership wanted to ensure adoption delivered measurable productivity gains—not just experimentation. Through structured enablement and governance guidance, Concurrency helped the organization establish a scalable foundation for responsible, high‑impact Copilot adoption. View Details 05 Optimizing Complex Operations With Predictive Intelligence A multinational industrial organization partnered with Concurrency to improve the efficiency and consistency of a mission‑critical operational process. Because the process runs continuously at high volume, even fractional performance improvements translate into meaningful financial impact. Concurrency delivered a predictive, machine‑learning‑driven optimization solution that improved throughput, reduced variability, and established a scalable foundation for predictive operations across facilities. View Details 06 Accelerating ServiceNow Migration and Operational Stability During M&A A leading technology solutions provider partnered with Concurrency to execute a high‑risk ServiceNow migration following an acquisition. With a fixed, immovable timeline and zero tolerance for disruption, the organization needed to transition a newly acquired business unit into its enterprise ServiceNow environment while maintaining operational continuity. Through a structured migration, disciplined cutover planning, and post‑go‑live stabilization, Concurrency helped the organization modernize service operations and establish a scalable foundation for long‑term growth. View Details Previous Next Blog Azure OpenAI, Data & AI Why a Model Diversity Approach Is the Responsible Enterprise AI Strategy April 7, 2026 James Savage, CEO Data & AI Modern Data Architecture in Practice: Lessons from a Collaborative Fabric Rollout January 28, 2026 Derek Steckel Data & AI Why Saying “No” Was the Right Outcome: Lessons from Finding the Right AI Use Case December 10, 2025 Derek Steckel
