UNLEVEL THE PLAYING FIELD AI IS A GAME-CHANGER.AI-powered automation creates a competitive advantage with short-term and lasting impact. Automate Optimize Transform Menu Solutions Automate Optimize Transform Automating repetitive tasks, optimizing operations through data-driven insights, enabling predictive analytics for more informed decision-making that can change the trajectory of your enterprise. INNOVATING WITH INTELLIGENCE Sales to Action Accelerate your company’s speed for turning customer requests into actual orders with Concurrency’s artificial intelligence applications. Learn More Process Automation We use the power of artificial intelligence to help clients accelerate the automation of business processes. Learn More Customer Service Optimization Concurrency’s AI solutions for omni-channel responsiveness plus chatbot experiences are consistent, fast—and precise. Learn More Sales Asset Helper Concurrency’s AI gives your sales teams the critical decision-making assets they need to respond more quickly to customers. Learn More Sales to Action Process Automation Customer Service Optimization Sales Asset Helper Sales to ActionAccelerate your company’s speed for turning customer requests into actual orders with Concurrency’s artificial intelligence applications. Learn More Process AutomationWe use the power of artificial intelligence to help clients accelerate the automation of business processes. Learn More Customer Service OptimizationConcurrency’s AI solutions for omni-channel responsiveness plus chatbot experiences are consistent, fast—and precise. Learn More Sales Asset HelperConcurrency’s AI gives your sales teams the critical decision-making assets they need to respond more quickly to customers. Learn More Sales to ActionConcurrency clients see an average reduction of 50-80% in time-to-action between customer request and the outcome they expect. Artificial intelligence reviews and approves or declines quotes with minimal human oversight. How would your teams perform if customers could order directly through AI or execute requests themselves? We’ll free up your internal resources to focus on more valuable work. Process AutomationOur innovative, easy-to-implement, low-maintenance tools will fuel your speed of service and strengthen customer relationships. Erase issues in your current manual processes that result in costly rework and potentially find gaps. Automation takes over processes, often turning 100% manual processes to 90% automated—apply this across 500,000 times per year and imagine how much more above-the-line work teams can put that time to. CUSTOMER SERVICE REQUEST AIThere’s a lot at stake for every one of your customers. Managing their requests demands speed, accuracy, and clarity. Well-implemented automation that escalates to human parties when needed aids customer service agents to answer questions faster while reducing costs as it references source data with precision. We’ll help your organization plan and optimize solutions to serve 10x the number of end consumers with satisfying, asynchronous experiences that grow your business. Sales Asset HelperWe help clients empower individual sales reps or full teams to send meaningful, relevant content back fast when they take in customer requests or RFPs. What kind of solutions can you expect? Think about how much your enterprise could benefit from a question-and-answer bot or an RFP accelerator platform. Time is too valuable to waste when new business is at stake and the competition is better equipped to respond. Concurrency empowered us, taught us and showed us how to execute a plan for future success. Concurrency provided the guidance we needed and helped us build the right plan.Ed Garcia | LaSalle SolutionsCase Studies 01 AI Agents Transform HR and Legal Operations for Leading Manufacturing Company 02 AI-Powered AR/AP Matching Transforms Financial Operations for Leading Manufacturer 03 AI-Powered Chat: Transforming Technical Support with Generative AI 04 AI-Driven Solution for Enhanced Document Accuracy 05 Transforming Travel Management at Fox World Travel with AI: A Chatbot Solution for Enhanced Customer and Employee Experiences 06 Medical Service Organization Replaces MSP with In-House IT Infrastructure01AI Agents Transform HR and Legal Operations for Leading Manufacturing CompanyA leading manufacturing company partnered with Concurrency to modernize its HR and Legal operations using AI Agents. These intelligent solutions were designed to automate repetitive tasks, improve compliance, and elevate employee and legal team productivity. By deploying AI into high-volume support workflows, the organization achieved measurable efficiency gains and established a foundation for competitive advantage through intelligent automation. View Details02AI-Powered AR/AP Matching Transforms Financial Operations for Leading ManufacturerA leading North American process manufacturer partnered with Concurrency to modernize its Accounts Receivable (AR) and Accounts Payable (AP) operations using AI and automation. By deploying an intelligent receipt-matching solution, the organization significantly reduced manual workload, improved processing accuracy, and streamlined finance workflows—leading to greater operational efficiency and fewer errors in day-to-day transactions. View Details03AI-Powered Chat: Transforming Technical Support with Generative AIA leading North American discrete manufacturer partnered with Concurrency and Microsoft to pilot an AI-powered chat assistant that enhances the way teams access complex technical documentation. The solution streamlines the retrieval of highly specific information, reducing time and effort, and significantly improving the customer and employee experience across key workflows—while giving the organization a competitive edge through faster response times, greater accuracy, and a more modern, AI-driven support experience. View Details04AI-Driven Solution for Enhanced Document AccuracyA major process manufacturing company partnered with Concurrency and Microsoft to automate and streamline its sales order documentation process. By deploying an AI-powered solution to review critical sales documents, the company dramatically improved accuracy, reduced manual workload, and eliminated recurring errors. This initiative led to significant time savings and operational efficiency across key manufacturing workflows. View Details05Transforming Travel Management at Fox World Travel with AI: A Chatbot Solution for Enhanced Customer and Employee ExperiencesFox World Travel partnered with Concurrency to enhance their chatbot, by enabling it to process both unstructured and structured data, improving data retrieval and decision-making for travel managers. The solution increased the chatbot’s reliability, scalability, and accuracy, earning the company a prestigious industry award for its innovative approach. View Details06Medical Service Organization Replaces MSP with In-House IT InfrastructureConcurrency built a custom, Azure-based in-house IT infrastructure to replace the organization’s paid third-party IT provider, a Managed Service Provider (MSP), which couldn’t scale with the organization’s rapid growth-based business model. The new infrastructure is malleable enough to evolve alongside the company’s needs, increasing efficiency and adding significant, long-term ROI. View Details Previous Next Blog Data & AI Scouting Frozen Terrain: How Microsoft Fabric Accelerates ML in Manufacturing April 15, 2025 Brian Haydin Workplace Modernization Scouting Frozen Terrain: How Microsoft Fabric Accelerates ML in Manufacturing February 25, 2025 Brian Haydin Data & AI Create value for your customers with your data and the rest will fall behind it February 6, 2025 Nathan Lasnoski
