UNLEVEL THE PLAYING FIELD AI IS A GAME-CHANGER. AI-powered automation creates a competitive advantage with short-term and lasting impact. Automate Optimize Transform Menu Solutions Automate Optimize Transform Automating repetitive tasks, optimizing operations through data-driven insights, enabling predictive analytics for more informed decision-making that can change the trajectory of your enterprise. INNOVATING WITH INTELLIGENCE Sales to Action Accelerate your company’s speed for turning customer requests into actual orders with Concurrency’s artificial intelligence applications. Learn More Process Automation We use the power of artificial intelligence to help clients accelerate the automation of business processes. Learn More Customer Service Optimization Concurrency’s AI solutions for omni-channel responsiveness plus chatbot experiences are consistent, fast—and precise. Learn More Sales Asset Helper Concurrency’s AI gives your sales teams the critical decision-making assets they need to respond more quickly to customers. Learn More Sales to Action Process Automation Customer Service Optimization Sales Asset Helper Sales to Action Accelerate your company’s speed for turning customer requests into actual orders with Concurrency’s artificial intelligence applications. Learn More Process Automation We use the power of artificial intelligence to help clients accelerate the automation of business processes. Learn More Customer Service Optimization Concurrency’s AI solutions for omni-channel responsiveness plus chatbot experiences are consistent, fast—and precise. Learn More Sales Asset Helper Concurrency’s AI gives your sales teams the critical decision-making assets they need to respond more quickly to customers. Learn More Sales to Action Concurrency clients see an average reduction of 50-80% in time-to-action between customer request and the outcome they expect. Artificial intelligence reviews and approves or declines quotes with minimal human oversight. How would your teams perform if customers could order directly through AI or execute requests themselves? We’ll free up your internal resources to focus on more valuable work. Process Automation Our innovative, easy-to-implement, low-maintenance tools will fuel your speed of service and strengthen customer relationships. Erase issues in your current manual processes that result in costly rework and potentially find gaps. Automation takes over processes, often turning 100% manual processes to 90% automated—apply this across 500,000 times per year and imagine how much more above-the-line work teams can put that time to. CUSTOMER SERVICE REQUEST AI There’s a lot at stake for every one of your customers. Managing their requests demands speed, accuracy, and clarity. Well-implemented automation that escalates to human parties when needed aids customer service agents to answer questions faster while reducing costs as it references source data with precision. We’ll help your organization plan and optimize solutions to serve 10x the number of end consumers with satisfying, asynchronous experiences that grow your business. Sales Asset Helper We help clients empower individual sales reps or full teams to send meaningful, relevant content back fast when they take in customer requests or RFPs. What kind of solutions can you expect? Think about how much your enterprise could benefit from a question-and-answer bot or an RFP accelerator platform. Time is too valuable to waste when new business is at stake and the competition is better equipped to respond. Concurrency empowered us, taught us and showed us how to execute a plan for future success. Concurrency provided the guidance we needed and helped us build the right plan. Ed Garcia | LaSalle Solutions Case Studies 01 Building a User ID Agent to Modernize Client Services 02 Data Platform Assessment Creates a Clear Path to Modernization 03 Turning Sales Order Backlog into Actionable Business Insight 04 Preserving Critical Engineering Knowledge with an AI Assistant 05 Creating a Trusted Sales Data Foundation with Microsoft Fabric 06 Building AI Into the Flow of Service Operations 01 Building a User ID Agent to Modernize Client Services How a Global Data and Analytics Organization Used AI to Automate User Access Management and Create a Foundation for Service Operations Transformation View Details 02 Data Platform Assessment Creates a Clear Path to Modernization How a Manufacturing Organization Used a Focused Assessment to Identify Reporting Risks, Select a Future-State Architecture, and Define Its Next Investment View Details 03 Turning Sales Order Backlog into Actionable Business Insight How a Global Manufacturer Is Using Microsoft Fabric and Power BI to Improve Shipment Readiness, Backlog Visibility, and Business Decision-Making View Details 04 Preserving Critical Engineering Knowledge with an AI Assistant How a Specialized Manufacturer Is Turning Institutional Expertise into a Governed, Searchable Engineering Resource View Details 05 Creating a Trusted Sales Data Foundation with Microsoft Fabric How a Manufacturing Organization Is Replacing Duplicated Reporting Logic with a Governed, Scalable Analytics Platform View Details 06 Building AI Into the Flow of Service Operations How a Global Data and Analytics Organization Used Microsoft AI to Modernize IT Service Management View Details Previous Next Blog Becoming a Frontier Firm: Operationalizing Microsoft Copilot Across Your Workforce September 9, 2026 Azure OpenAI, Data & AI AI Governance Framework: Responsible AI & Model-Risk Management for Enterprises August 18, 2026 Brian Haydin Azure OpenAI, Data & AI RAG Is the Enterprise AI Starting Point, Not the Finish Line July 28, 2026 Brian Haydin