UNLEVEL THE PLAYING FIELD AI IS A GAME-CHANGER.AI-powered automation creates a competitive advantage with short-term and lasting impact. Automate Optimize Transform Menu Solutions Automate Optimize Transform Automating repetitive tasks, optimizing operations through data-driven insights, enabling predictive analytics for more informed decision-making that can change the trajectory of your enterprise. INNOVATING WITH INTELLIGENCE Sales to Action Accelerate your company’s speed for turning customer requests into actual orders with Concurrency’s artificial intelligence applications. Learn More Process Automation We use the power of artificial intelligence to help clients accelerate the automation of business processes. Learn More Customer Service Optimization Concurrency’s AI solutions for omni-channel responsiveness plus chatbot experiences are consistent, fast—and precise. Learn More Sales Asset Helper Concurrency’s AI gives your sales teams the critical decision-making assets they need to respond more quickly to customers. Learn More Sales to Action Process Automation Customer Service Optimization Sales Asset Helper Sales to ActionAccelerate your company’s speed for turning customer requests into actual orders with Concurrency’s artificial intelligence applications. Learn More Process AutomationWe use the power of artificial intelligence to help clients accelerate the automation of business processes. Learn More Customer Service OptimizationConcurrency’s AI solutions for omni-channel responsiveness plus chatbot experiences are consistent, fast—and precise. Learn More Sales Asset HelperConcurrency’s AI gives your sales teams the critical decision-making assets they need to respond more quickly to customers. Learn More Sales to ActionConcurrency clients see an average reduction of 50-80% in time-to-action between customer request and the outcome they expect. Artificial intelligence reviews and approves or declines quotes with minimal human oversight. How would your teams perform if customers could order directly through AI or execute requests themselves? We’ll free up your internal resources to focus on more valuable work. Process AutomationOur innovative, easy-to-implement, low-maintenance tools will fuel your speed of service and strengthen customer relationships. Erase issues in your current manual processes that result in costly rework and potentially find gaps. Automation takes over processes, often turning 100% manual processes to 90% automated—apply this across 500,000 times per year and imagine how much more above-the-line work teams can put that time to. CUSTOMER SERVICE REQUEST AIThere’s a lot at stake for every one of your customers. Managing their requests demands speed, accuracy, and clarity. Well-implemented automation that escalates to human parties when needed aids customer service agents to answer questions faster while reducing costs as it references source data with precision. We’ll help your organization plan and optimize solutions to serve 10x the number of end consumers with satisfying, asynchronous experiences that grow your business. Sales Asset HelperWe help clients empower individual sales reps or full teams to send meaningful, relevant content back fast when they take in customer requests or RFPs. What kind of solutions can you expect? Think about how much your enterprise could benefit from a question-and-answer bot or an RFP accelerator platform. Time is too valuable to waste when new business is at stake and the competition is better equipped to respond. Concurrency empowered us, taught us and showed us how to execute a plan for future success. Concurrency provided the guidance we needed and helped us build the right plan.Ed Garcia | LaSalle SolutionsCase Studies 01 Medical Service Organization Replaces MSP with In-House IT Infrastructure 02 Wisconsin-based Healthcare Administration Company Plans Cloud Migration with Azure Engagement Assessment 03 Global CPG Advisors Emboldened by Concurrency Leadership During Merger 04 Transforming Security Incident Response using ServiceNow, Splunk, and Phantom Integration 05 Strengthening IT Operations and Asset Management with ServiceNow Discovery/CMDB Implementation 06 ServiceNow Service Model Automation Transformation with Concurrency01Medical Service Organization Replaces MSP with In-House IT InfrastructureConcurrency built a custom, Azure-based in-house IT infrastructure to replace the organization’s paid third-party IT provider, a Managed Service Provider (MSP), which couldn’t scale with the organization’s rapid growth-based business model. The new infrastructure is malleable enough to evolve alongside the company’s needs, increasing efficiency and adding significant, long-term ROI. View Details02Wisconsin-based Healthcare Administration Company Plans Cloud Migration with Azure Engagement AssessmentA Wisconsin-based healthcare administration company partnered with Concurrency for an Azure migration project funded by Microsoft. The project involves a detailed assessment of their current infrastructure and plans for a full migration to Azure, including application architecture analysis. The client is now well-prepared to kick off the Azure migration process, with the initial phase already underway with Concurrency. View Details03Global CPG Advisors Emboldened by Concurrency Leadership During MergerMalissa Salzinger, an Account Executive at Concurrency, was able to complete Phase 2.1 of a large-scale merger between two Consumer Product Goods (CPG) advisors in half as much time as anticipated at the request of the clients. She did so by betting on her team’s ability to adapt to the new M&A deal timeline and tirelessly coordinating talent across companies, time zones, and even continents. The secret to her success? Malissa kept her eye on one critical metric throughout: Customer satisfaction. That meant reducing strain on existing employees, maintaining technical support, and otherwise ensuring the process was as painless as possible. View Details04Transforming Security Incident Response using ServiceNow, Splunk, and Phantom IntegrationBy implementing ServiceNow Security Incident Response integrated with Splunk and Phantom, this organization successfully transformed its security incident response capabilities. The unified platform, enriched with advanced threat detection and automated response features, enabled faster response times, efficient collaboration, and strengthened cybersecurity. This ultimately helped the client safeguard sensitive financial data, maintain compliance with regulations, and preserve customer trust in an ever-evolving threat landscape. View Details05Strengthening IT Operations and Asset Management with ServiceNow Discovery/CMDB ImplementationBy collaborating with Concurrency to implement ServiceNow Discovery/CMDB, this company successfully achieved its goals of improved IT operations, accurate asset management, and quicker incident response. The enhanced CMDB provides a strong foundation for detecting outages and supporting future innovations. The company is now better equipped to deliver seamless financial services to its customers while maintaining the highest standards of operational excellence. View Details06ServiceNow Service Model Automation Transformation with ConcurrencyThis partnership with Concurrency proved to be transformative. Through the implementation of a streamlined tag-based service model and the automation of client software cloning processes, the organization achieved increased operational efficiency, reduced risk, and enhanced IT service delivery. This case study underscores the importance of leveraging expertise and advanced automation solutions to drive digital transformation and improve business outcomes. View Details Previous Next Blog Mergers Divestitures & Acquisitions Concurrency, your Post-Merger Technology Integration Partner July 16, 2024 Tech Talks with Nathan Lasnoski Leadership is community involvement June 27, 2024 Nathan Lasnoski Data & AI, Tech Talks with Nathan Lasnoski Have you tried character.ai? Your kids likely have June 19, 2024 Nathan Lasnoski
