Overview
Organizational Change Management is a critical component of successful technology implementations. Implementing your project with thoughtful Organizational Change Management will help your team understand the big picture, why the technology change is needed, what business problems are solved, and how the business will transition with the change.
Embedding Organizational Change Management into your technology implementations helps your organization maximize business outcomes from your investments by helping you realize the following benefits:
- Drives greater user adoption
- Capitalizes on increased productivity
- Provides ability to measure project success
- Maxmizes your ROI
- Reduces total cost of ownership
Proper Organizational Change Management consists of 5 components:
1. Fully understand the business problems and needs
2. Understand how the technology will impact the business
3. Perform advanced process and technology strategic planning
4. Develop a holistic communication plan
5. Create a thoughtful training plan
For each component of Organizational Change Management, there are key activities that need to be completed and resulting key deliverables to ensure project success.
| Component |
Key Activities |
Key Deliverables |
|
IMPACT
Assess Impact of Current State and Establish Future State Requirements for Targeted Improvement Areas
|
- Identify stakeholders and schedule impact assessment workshops
- Communication and collaboration process review workshops
- Identify any Key Targets
- Current state process and technical solution discovery
- Review of technology functionality
|
- Inventory of key gaps and future desires
- Completed review workshops
|
|
PROCESS
Process and Technology Planning for Future State
|
- Prepare workflows, future state planning workshop materials and presentations
- Identify gaps and areas for improvement within the client’s communication and collaboration environment
- Current state technical solution discovery
- Create a technology map from current state tools/functions to future suggestions centered around the technology
- Legacy system retirement strategy
- Future state technical environment strategy
- Organizational Change Management strategy that includes areas such as communication and training for end users to ensure successful adoption
|
- Communication and collaboration current and future state definition
- Technology functional requirements
- Technology directed design
|
|
COMMUNICATION
Communications Roadmap
|
- Develop the future state requirements for the technology
- Facilitate and assist with technology specific communication plan
|
- Communication plan aligned to roll-out
- End user communication examples specific to the technology
|
|
TRAINING
Training and Transition Roadmap
|
- Training plan and content development aligned to technology functionality
|
- Training plan aligned to roll-out
- Training materials specific to the technology
|