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The 'Thor Effect': Harnessing Your Power

The ‘Thor Effect’ is a mystical experience full of Asgardian power and a result of the use of powerful hammer, called Mjolnir. This may be an accurate depiction of the ‘Thor Effect’ in the Marvel Cinematic Universe, but looks a bit different in the workplace. So let’s compare….

Elizabeth Fleming by Elizabeth Fleming

From Silos To Services – Transforming The IT Organization Part 2

It should be recognized that the ITSM transformation needs to operate as an ongoing program, not a one-time project. This describes a program that will start by putting the overall ITSM foundation in place in terms of organization, vision and governance followed by implementation of targeted activities to achieve first short-term wins and then longer-term strategies over time.

Randy Steinberg by Randy Steinberg

ServiceNow Test Management: Accelerate the Management of Testing Processes

Are you looking to streamline your user acceptance testing experience? Look no further than ServiceNow's very own Test Management suite which features a simplified process for executing tests around software development. Furthermore, gain visibility into which test cases are passing versus which tests have defects, and sign off when you're ready for deployment!

Michael Dugan by Michael Dugan

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