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Service Management In The Executive Suite – Part 3

This is part 3 of a running series on how to pull together key service management activities to support executive business decision making. Part 1 provided an overview of a 5-Step approach for pulling together actions and data for executive decisions. Part 2 addressed how to identify company services. Part 3 now takes a look at a very critical piece to identify the underlying assets, or “bill of materials” that support each of those services. This discusses the concepts of service discovery and mapping.

Randy Steinberg by Randy Steinberg

Concurrency, Inc. Complements Technical Expertise with Insights Discovery Training

Concurrency, Inc. is an award-winning information technology consulting firm with offices across the Midwest. The firm uses Insights training, facilitated by Sara Daxer, to raise the level of communications and reduce the friction of collaboration both internally and with clients.

The following Q&A with Kate Weiland, Concurrency’s Vice President of Human Capital, sheds light on how Insights training has made a difference throughout Concurrency’s business.

Concurrency Blog by Concurrency Blog