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How to Leverage Artifical Intelligence to Boost Customer Satisfaction

In the third installment of our Smart Restart series, Concurrency's Technical Architect Anthony Escobedo, UX Architect Damon Sanchez, and Data Scientist Swami Vanketesh, PhD, lay out solutions your organization can leverage to engage customers and boost satisfaction. From Natural Language Processing to the inspiration of geo-location and low-code/no-code solutions from Starbucks, gathering data and leveraging bots and other AI technologies can help safely execute your organization's processes and drive customer engagement in this new normal.

Stephanie Siewert by Stephanie Siewert

Smart Restart: Your Employees

A conversation around Smart Restart and the impact on employees. We talk about Smart Restart testing with Power Apps, bots, and staffing considerations.

Nathan Lasnoski by Nathan Lasnoski

COVID Survival Kit: Leadership and Engagement

I had the opportunity to interview the CEO of the Milwaukee Tech Hub, talking about leadership in the response to COVID, the tech economy, skilling/re-skilling, and what employers need to know.

Nathan Lasnoski by Nathan Lasnoski

How Tech Can Accelerate Your Start Resmart

To kick off Smart Restart, we welcomed Concurrency's UX Architect Damon Sanchez and Technical Architect Anthony Escobedo where they discussed Power Apps and low-code, no-code options to create meaningful and safe environments for returning to the workplace. Damon explains how infusing empathy and technology can provide comfort and efficiency in the face of uncertainty, while Anthony dives into the real-world examples of applications already being utilized by companies with the help of Concurrency to ensure they're ready to move into their work stations again. 

Stephanie Siewert by Stephanie Siewert

Executive Summary: Leadership Webinar

Prepare for your company's Smart Restart by ramping up to lead. Milwaukee Tech Hub Coalition's CEO Kathy Henrich shines a light on the real-world problems of the pandemic and provides effective solutions, showcasing how it's important to seek opportunities in the chaos by helping others in the community instead of retreating to the backlines.

Stephanie Siewert by Stephanie Siewert

Smart Restart Considerations – Don’t Turtle Shell

I was delivering a webinar recently with Dr. Bob Hall from Launch and we started talking about the two responses to crisis. The first is to hope it goes away and the other is to accept, understand, and respond… seeking a new normal. When many companies talk about “Smart Restart” I think they are hoping […]

Nathan Lasnoski by Nathan Lasnoski

Executive Summary: Remote Workforce Productivity Webinar

In the midst of shifting workforces prior to, during, or after a pandemic, Rockwell Automation's End User Technology Manager Brandon Lemery opens up a dialogue on what makes a company generate strong workflows when it comes to productivity with its employees, and how valuing the humanity of a worker propels them to succeed. 

Stephanie Siewert by Stephanie Siewert

Executive Summary: Customer Engagement Webinar

The discussion with LAUNCH's Executive Director Dr. Robert Hall prompted an excellent dialogue about the importance of keeping the customer and client central to your business plan, through the highs and even the lows.

Stephanie Siewert by Stephanie Siewert