• Workflow Studio: New in Washington DC!

    At the time of this writing, the latest Washington DC release brings a ton of new features and functionality, but I want to shine a light on one specific feature that deserves some attention. Previously known as Flow Designer, Workflow Studio will be the go-to spot for all things automation. I’m super excited for this… Continue reading

  • Optimizing ServiceNow Email Volume

    How to contain overpowering ServiceNow email count without underpowering your workforce Picture this: you’ve just settled into your Monday morning groove, coffee in hand, or maybe you’re back from a long vacation, eager to dive back into work. The anticipation of catching up quickly fades as you open your email, only to be met with… Continue reading

  • Transforming Log Analytics: How We Saved a Company Over $100,000

    Introduction In today’s data-driven world, organizations heavily rely on log analytics to monitor and secure their IT infrastructure. Microsoft Sentinel is a powerful tool that provides advanced security analytics and threat detection. However, as data continues to grow exponentially, managing and analyzing these logs efficiently can become a significant challenge. In this blog post, we’ll… Continue reading

  • Microsoft’s Free AI Training: Your Gateway to the Future!

    Get ready to ignite your career with Artificial Intelligence — Microsoft has launched a free AI training initiative that’s set to transform the tech landscape! This is not just any course; it’s your ticket to becoming an AI maestro. Why Jump In? What’s Inside? Take Action! Transform your future with a click. Visit Microsoft’s AI… Continue reading

  • Streamlined Transitions: Mastering Microsoft Technology Integration in Mergers, Acquisitions and Divestitures

    In the dynamic landscape of mergers and acquisitions (M&A), success often hinges on the seamless integration of technology infrastructure. This intricate process becomes even more critical when dealing with industry-specific verticals such as Manufacturing and Financial Services. If both parties involved in the M&A deal rely on Microsoft products and services, such as Microsoft M365,… Continue reading

  • ERP Code to Product Specification Conversion with OpenAI

    Problem Statement Concurrency was approached by a manufacturing client of ours requesting help with giving human understandable meaning to legacy code within their ERP systems. This client has more recently defined a standard engineering specification to define their product constraints for manufacturing. It’s this specification that is now used to specify new code added to… Continue reading

  • Why your Azure tenant needs sandbox subscriptions

    Hello, fellow cloud enthusiasts! Today I’m going to talk about a very important topic: sandbox landing zones in the cloud adoption framework. If you’re not familiar with the cloud adoption framework, it’s a set of best practices and guidance from Microsoft to help you plan and implement your cloud journey. Sandbox landing zones are isolated… Continue reading

  • Your customers are expecting more…

    Is this your customer service experience?  You have the opportunity with AI to tremendously improve the customer relationship… here’s how: 1. Meet the customer where they are…  understand the state of the customer at the point of time they are experiencing it. In this case, the customer is upset and NOT getting what they need. The experience below,… Continue reading

  • Should AI convey empathy?

    I was pursuing my Facebook feed the other day and came across an advertisement for Replika, an “Artificial Intelligence Friend”, which offers to be a virtual personal relationship, providing a vehicle for self-expression, understanding, and feedback. We’ve talked about Empathy in the context of bots or applications, but this is a whole new level. This… Continue reading

  • The Known and Theoretical Future Uses of ChatGPT in ChatGPT’s Own Words 

    I am sure that most of you in the tech sector have heard by now of ChatGPT.  It has been in the news recently as being able to pass exams from the Wharton School of Business and the University of Minnesota Law School.  These examples and many others including the potential to be able to… Continue reading