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  • Blog

    ServiceNow Knowledge Base Internationalization

    Target User Who would normally be interested in using ServiceNow knowledge internationalization plugin?  The answer is the organization that has multiple languages users within it. As we know, the knowledge base can help the organization reduce the number of incident tickets. If the knowledge base can support multiple languages, it will generate huge benefits for…

    Concurrency, Inc.
  • Blog

    Power BI How To: Adding a Monthly/Annual Toggle to a Dashboard

    Power BI How To: Adding a Monthly/Annual switch to a Dashboard In a scenario where you are predicting sales or costs in Power BI, you cannot quickly switch between monthly and yearly estimates. To address this issue, a series of Power BI measures would have to be created in conjunction with bookmarks. This solution can…

    Concurrency
  • Blog

    Removing Licenses from Groups with PowerShell in Azure Active Directory

    The below scripting process was done with the help of Ryan Gorski, a systems administrator for our corporate IT team.  The first script that should be run will allow us to view our organizations licenses. In this case we used a simple command: get-msolaccountksu To make things easier to view we can have the script spit…

    Concurrency, Inc.
  • Blog

    ServiceNow – Project Portfolio Management Series

    Today I would like to kick off a series of posts on the most useful areas in the Project Portfolio Management with financials suite.  Since there are a multitude of different modules, workspaces, workbenches and reports, I would like to take you on a tour of the areas I’ve found most useful in the deployments…

    Brian Schrippe
  • Blog

    Creating a UI with Power BI

    Power BI is an interactive business analytics tool, not a visual design tool. Even though this statement is true, I was inspired to see how I could maximize what Power BI offers to make a visually appealing dashboard. Over the past few weeks I was given the opportunity to focus on designing the user interface…

    Concurrency
  • Blog

    Making the Switch to the Agent Workspace in ServiceNow

    Introduced in the Madrid release of ServiceNow, the Agent Workspace is a new single pane view for agents to respond to all task types, view the full context of the issue and get relevant recommendations. The agent workspace allows you to have multiple tickets of varying types all open at the same time in a tabbed…

    Concurrency
  • Blog

    Introduction to MQTT protocol for IOT applications.

    In my previous blog post, I explained why the widely used application-layer protocol HTTP is not suitable for the IOT applications. There are a number of application-layer protocols developed to serve the purpose of IOT like MQTT, AMQP, CoAP, XMPP, STOMP etc. In this blog post, I will provide an introduction to MQTT protocol, its design, architecture…

    Concurrency
  • Blog

    Why HTTP is not suitable for IOT applications.

    When developing modern web-applications, the most commonly used application layer protocol is HTTP. It is suitable for serving hypermedia resources in a request-response fashion over the internet. However, when it comes to the Internet of things (IOT), it tends to perform poorly mainly because it was designed to be a reliable but heavy-weight protocol for the…

    Concurrency
  • Blog

    ServiceNow CSM – Consumer and Consumer User Craziness!

    Within ServiceNow Customer Service Management, I’ve found that most implementors and users tend to leverage B2B capabilities, and thus contacts and accounts.  This works great for those scenarios – but what about B2C?  That is, what about those scenarios when your organization is interacting not with other businesses, but with individual consumers? In those cases…

    Concurrency