Blog

  • Temporary Access: Time-Limited User Roles!

    Have you ever wanted to provide temporary access to a specific user inside of the ServiceNow platform? Well, the time has come for the creation of this feature – time-limited user roles! What is this capability, you ask? Great question – this is the only article at the time of this writing. As a ServiceNow… Continue reading

  • Top 5 AI Concerns and How to Mitigate Them Responsibly

    Before I get started on the blockers, I want to make one thing clear that is a critical pre-supposition to all AI efforts: an AI effort needs to support your organizational strategy and be aligned with your mission. If the “why” of your AI efforts is not aligned to your business strategy and your executive… Continue reading

  • Enhancing Business Efficiency: Integrating Azure OpenAI with Custom Software Applications

    Integrating Azure OpenAI’s (AOAI), powerful language models such as GPT 3.5 with custom software applications has become increasingly popular as businesses seek innovative solutions to enhance user experiences and automate various tasks. Azure OpenAI with its GPT (Generative Pre-trained Transformer) models, offers a robust foundation for natural language processing tasks. A significant majority of industries… Continue reading

  • What to expect from your architects

    The architecture profession is one that means something.  We sometimes say the phrase, “he or she isn’t an architect yet, they are functioning more like a Sr. Engineer”.  I know and the other person knows what that means intuitively, but we often struggle to attach actual rubrics to the title of architect and the functions. … Continue reading

  • Concurrency: Your Trusted Microsoft M&A Partner

    Mergers and acquisitions (M&A) are complex and challenging events that require careful planning and execution. They involve not only the financial and legal aspects of combining two or more organizations, but also the cultural and technological aspects of integrating people, processes, and systems. One of the key factors that can determine the success or failure… Continue reading

  • Unlocking Efficiency: A Guide to VMware to Microsoft Migration

    Many organizations are always looking for ways to optimize their IT Infrastructure costs. After changes in licensing, perhaps new partners, or product changes, changing solutions may be more on the table than ever. Looking specifically at virtualization technologies, Microsoft offers two main flavors: virtualization running in their cloud datacenters in Azure and their modern hyperconverged… Continue reading

  • Think Big, Start Small, Scale Fast

    As I write this, I want to give all credit to my colleague Tabatha Frozena and Sabrykrishnan Loganathan from RRX on the term “Think Big, Start Small, Scale Fast”.  This phrase as truly been tied to the impact we’ve seen with customers as we’ve engaged them at the executive level through to the business.  I… Continue reading

  • When do I use M365 Copilot, Copilot Studio, or Advanced Data Science solutions?

    It seems like everybody is interested in adopting M365 Copilot and surrounding AI capabilities. Part of this is the general interest in AI and another part is they perceive it as being closer to how they’ve treated other IT-like projects. The adoption of Copilot is not just another technology adoption. It’s part of a larger… Continue reading

  • Unveiling the Impact of ServiceNow’s Cutting Edge AI with NowAssist; Transforming Business Operations

    In today’s changing world of business operations incorporating artificial intelligence (AI) has become not just a trend but a vital requirement. ServiceNow, a top provider of cloud-based platforms for enterprise management, is at the forefront of this shift. Their latest innovation in AI, known as NowAssist, is set to revolutionize how companies function and engage… Continue reading

  • Where are autonomous agents in AI capability maturity?

    Does the future of AI live in autonomous agents or is the journey more complicated than that? Ever hear the statement, “every problem doesn’t need a hammer?” This is very much tied to “right tool for the right job” and the same is true for AI, as well as capabilities yet to evolve in the… Continue reading