Back to Glossary ServiceNow A cloud-based enterprise platform that serves as the system of engagement and system of record for IT service management, IT operations, security operations, HR service delivery, and customer service workflows. ServiceNow enables organizations to digitize and automate complex multi-team processes through a single platform, reducing manual handoffs, improving visibility into work status, and creating consistent… A cloud-based enterprise platform that serves as the system of engagement and system of record for IT service management, IT operations, security operations, HR service delivery, and customer service workflows. ServiceNow enables organizations to digitize and automate complex multi-team processes through a single platform, reducing manual handoffs, improving visibility into work status, and creating consistent service experiences across the enterprise.
