Back to Glossary IT Operations Management (ITOM) The set of practices and tools used to monitor, manage, and optimize the performance, availability, and capacity of IT infrastructure, including servers, networks, cloud environments, and applications. Modern ITOM platforms use AIOps capabilities to correlate events across sources, predict incidents before they impact services, and automate remediation, reducing mean time to resolution (MTTR) and the… The set of practices and tools used to monitor, manage, and optimize the performance, availability, and capacity of IT infrastructure, including servers, networks, cloud environments, and applications. Modern ITOM platforms use AIOps capabilities to correlate events across sources, predict incidents before they impact services, and automate remediation, reducing mean time to resolution (MTTR) and the operational burden on IT teams.
