/ Insights / Common Customer Service Use Cases with Azure OpenAI: View Recording Insights Common Customer Service Use Cases with Azure OpenAI: View Recording July 20, 2023 The call center (or its related areas) has been benefited by asynchronous technologies, automation, helper-interfaces, and copilots. Join us to talk about real AI engagement in the call center and how it can transform your end customer results in the form of increased satisfaction, sales, and connection. We’ll review: Customer rep co-pilots Asynchronous end-customer experiences Reducing training costs Understanding call outputs from transcription Real-time coaching throughout calls Automation of common call center processes
Blog Create a Simple Ticketing System in SharePoint Online I was recently tasked with creating a simple help desk ticketing system in SharePoint Online and Office 365 for a client. While I fully understood from the start that OOTB functionality in SharePoint wouldn’t provide the best means for accomplishing this task, I was pleased to discover that it is surprisingly capable of offering the… Feb 12, 2019 Concurrency
News Nathan Lasnoski: The Unstoppable Microsoft MVP for 14 Consecutive Years! Concurrency, Inc. is proud to announce that Nathan Lasnoski, the company’s Chief Technology Officer, has been named a Microsoft Most Valuable Professional (MVP) for the 14th consecutive year. This prestigious award recognizes Lasnoski’s exceptional expertise and contributions to the technology industry, specifically his work with Microsoft Azure. Being named a Microsoft MVP is a remarkable… Jul 12, 2023 Concurrency Blog
