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Have questions about a service? Want to start working with us? Fill out the contact form or reach out via any of the methods below!
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AI

Get practical with AI. We help enterprises develop an AI strategy and connect it to their data, technology, and business strategy.
Apps & Products

Our development teams are driven by the goal of providing our partners with intuitive interfaces, end to end support, and a seamless cross-device experience all while setting up the business for massive scalability and global accessibility.
Business Applications & Power Platform

From custom app development to process automation and data analytics, our experts harness the full potential of Microsoft’s suite to drive innovation, enhance productivity, and accelerate growth.
Data

Our clients are realizing the transformative power of their existing data – elevating their tech investment from below-the-line cost centers to above-the-line gateways to new revenue.
Digital Ops

Concurrency helps clients innovate in real time at the speed of evolving business, technology, and teams to ensure consistent improvement to drive value and support goals.
M & A

Seamless integration of IT systems, data, processes, and management preserves business continuity through mergers and acquisitions—mishandling the process sends organizations into disarray. 
Modern Workplace

Innovation meets productivity with Microsoft Modern Workplace—giving you the latest cloud-based tools and services for a transformative approach to employee satisfaction and efficiency.
Secure Cloud

Unleash Cloud Agility, Secured by Expertise – Navigate the complexities of cloud adoption with our team of trusted advisors. We can help align your cloud strategy with business goals and build the future of your business.
Security

We protect our clients’ data even as personal devices become increasingly diverse, the workforce has greater mobility, and criminals get more sophisticated in their attacks.
ServiceNow

Empower employees to be productive wherever they are and give customers what they need when they need it. As a ServiceNow Premier Partner, Concurrency helps your organization maximize your investment in the platform to achieve business objectives.
Automate

AI changes the way we work, automating at a massive scale, streamlining processes, reducing workloads, and accelerating time to market.
Sales to Action

Process Automation

Customer Service Automation

Sales Asset Helper
Optimize

Concurrency optimizes incremental innovation to accelerate your competitiveness in a tight market where everyone is constantly searching for ‘better.’
Supply Chain Optimization

Processing Automation

Sustainability Visibility

Logistic Optimization

Customer Service Optimization

Order to Status Action

Smart Warehouse

Predictive Maintenance

Sales Chart Optimization

Customer Plan Optimization

Data Processing Optimization
Transform

Concurrency makes it easier to navigate the present so you have more time and resources to innovate and build an exceptional future for your enterprise.
Customer Experience

Customer Insights

Sales to Action

Smart Products

Video Analysis
Manufacturing

Future-forward solutions optimize supply chains, improve operational efficiency, and identify new revenue streams.
Financial Services

Concurrency harnesses cutting-edge artificial intelligence to help FinServ firms be more successful in getting their customers superior results.
Technology

Even businesses that focus on technology solutions benefit from partners who are experts in implementing it strategically and intelligently for enterprise-wide efficiencies and cost savings.
Retail

Successful retail operations extend beyond store shelves with leaders orchestrating a complex system of warehouses, digital properties, transportation, suppliers, raw materials, and more.
Healthcare

Concurrency bolsters IT teams in healthcare to lead technology transitions while optimizing for efficiencies and cost.
Energy Utilities

Concurrency experts strengthen energy and utility companies in designing secure IT environments to address customer needs.
Delivering the Future – Build on Azure

Unprecedented Business Results
Concurrency Revolutionizes Manufacturing with Headless AI Solution Set to Skyrocket Revenue by $150 Million in 2023

Scaling with Responsible AI
Top 5 AI Concerns and How to Mitigate Them Responsibly
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Blog

Possibilities are limitless. Concurrency executives take you beyond what’s happening to what it means for tomorrow.
Events

Concurrency is creating positive outcomes in our local communities and educating digitally across the globe. Join us on this journey.
Podcast

We’re curious, collaborative, and committed. Learn and get inspired to affect change for maximum impact.
Latest News

Track our transformation in real time as we add to Concurrency’s in-house expertise and the tech industry recognizes our work with clients.
Success Stories

We’re inquisitive, cooperative, and unwaveringly dedicated. Explore and find inspiration in our case studies, showcasing how we’ve driven transformative change for optimal outcomes.
Exploring Beyond Today, Shaping Tomorrow’s Success

Unlock AI’s Potential
Wisconsin Emerges as Tech and Manufacturing Powerhouse: Concurrency, Microsoft’s Top AI Partner, Leads the Charge Toward Innovation

Using Microsoft Dynamics 365 to Deliver Better Services
Wealth Manager Leverages Custom Dynamics 365 Applications to Deliver a Better Customer Experience
About Us

Success Stories

History

Community
Get to Know Us

Our Partners

Awards & Certifications

Our Team
What’s New With Concurrency

Top Microsoft Partner
Wisconsin Emerges as Tech and Manufacturing Powerhouse: Concurrency, Microsoft’s Top AI Partner, Leads the Charge Toward Innovation

Top Workplaces 2024
Continued Commitment to Employee Satisfaction and Positive Workplace Culture Leads to Fifth Win
Interested in Working at Concurrency?
Have questions about a service? Want to start working with us? Fill out the contact form or reach out via any of the methods below!
View Openings
Working at Concurrency

Full Time Positions

Internships
Discover Our Story

Hear What Our Team Says
Employee Testimonials at Concurrency

Meet Our Partners
Explore Our Valued Partnerships

Insights Common Customer Service Use Cases with Azure OpenAI: View Recording

Common Customer Service Use Cases with Azure OpenAI: View Recording

July 20, 2023

The call center (or its related areas) has been benefited by asynchronous technologies, automation, helper-interfaces, and copilots. Join us to talk about real AI engagement in the call center and how it can transform your end customer results in the form of increased satisfaction, sales, and connection. We’ll review:

Customer rep co-pilots
Asynchronous end-customer experiences
Reducing training costs
Understanding call outputs from transcription
Real-time coaching throughout calls
Automation of common call center processes

About Concurrency

Transformative technology isn’t enough. Concurrency makes sure it delivers transformative results for your business. Since 1989, our deep knowledge of Microsoft’s versatile, scalable enterprise IT platform has given clients superior solutions no matter the size or need. We believe that the digital experience should be people-centric, with automation optimizing your teams to do future-focused work. Because innovative, industry-leading companies don’t react to trends — they have the courage to redefine what’s next and what’s possible.

Delivering the Future – Build on Azure

Exploring Beyond Today, Shaping Tomorrow’s Success

What’s New With Concurrency

Discover Our Story

Common Customer Service Use Cases with Azure OpenAI: View Recording

About Concurrency

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