Blog

  • Impact Urgency Matrix Defined!

    As with any Incident Management process definition an important cornerstone that ultimately determines an incidents priority which drives the response and resolution time is an Impact-Urgency matrix.  While some of you may prefer to chat about the movie the Matrix.  Today we will focus on some examples of the impact urgency matrix and more specifically Continue reading

  • Why a Model Diversity Approach Is the Responsible Enterprise AI Strategy

    The Wall Street Journal recently said out loud what the enterprise technology community has been reluctant to acknowledge: the companies competing to define generative AI for business are driven as much by personal feuds, leadership instability, and unresolved power struggles as by any serious commitment to enterprise-grade reliability. I’ve been through enough technology transitions to Continue reading

  • Modern Data Architecture in Practice: Lessons from a Collaborative Fabric Rollout

    When a plastics manufacturing company committed to scaling its Microsoft Fabric pilot into a production-ready analytics platform, they stressed that it would require collaboration, clarity, and continuous alignment. Knowledge transfer and upskilling were extremely important to them – they knew Concurrency had the experts, but they wanted to also have that domain expertise to be Continue reading

  • Why Saying “No” Was the Right Outcome: Lessons from Finding the Right AI Use Case

    In the age of AI, it’s tempting to assume automation is always the answer. But the truth is, not every process is a net positive from adding this advanced technology, and knowing when not to invest can be just as valuable as building the solution. Our recent engagement with a chemical manufacturer is a perfect Continue reading

  • Reimagining Member Experience: A Mission Worth Modernizing

    Over the past several months, our team at Concurrency had the privilege of partnering with a nonprofit membership organization to help chart a new course for their technology strategy. What began as a modernization effort quickly evolved into something deeper – a shared commitment to simplifying how members learn, attend, and belong. This organization’s mission Continue reading

  • Transforming Employee Experience at a Manufacturing Organization: A SharePoint-Powered Success

    Over the past several months, our team at Concurrency partnered with a metals and manufacturing company to deliver a modern, scalable, and user-centric Employee Portal – built on SharePoint Online – to unify communication, streamline access to resources, and elevate employee engagement across all plant locations. The Challenge This company’s legacy intranet lacked adoption and Continue reading

  • Reimagining Service Delivery: How Concurrency Powered a Staffing Firm’s ServiceNow Transformation

    When a Staffing & Employment Services Company approached Concurrency earlier this year, their challenge was clear: despite significant investments in ServiceNow, their internal and external support experiences were fragmented, unintuitive, and underutilized. Employees and consultants struggled to find the right support channels, business operations teams were burdened by manual processes, and adoption of self-service was low. Continue reading

  • Navigating the Agent Revolution: Prepare Your Crew for AI’s Next Wave

    Last week, I ran into the crew I used to race with as the sailing season just kicked off here in Wisconsin. One thing becomes clear on a sailboat: the captain may set the strategy, but winning the race depends on every crew member knowing their role and executing at the right time. Teamwork and Continue reading

  • Microsoft Fabric in Action: Scouting Frozen Terrain to Advance ML in Manufacturing

    Immersed in the Wild: A New Perspective on Technology This past weekend, my son and I slipped into the woods for the youth turkey weekend here in Wisconsin. In the pre-dawn light, we settled inside the blind, scarcely daring to breathe. We had learned that to call in a wild turkey, you don’t just use Continue reading

  • Scouting Frozen Terrain: How Microsoft Fabric Accelerates ML in Manufacturing

    Imagine a seasoned hunter scouting for bears during the winter offseason. The landscape, covered in snow and ice, offers clear visibility of tracks and terrain that would be hidden by thick foliage in the spring. By traversing frozen ground, the hunter gains easy access to areas that are hard to reach in warmer months. This Continue reading