Building on collaboration from a previous project, our client, an American food producer, needed guidance preparing for a companywide transition to Microsoft Teams. We previously assisted with a configuration of Office 365 with their Skype and Exchange Online platforms to lay the foundation for a successful electronic collaboration environment.
Already possessing the proper licenses and wanting to take the next step with Teams, they approached us intending to create a pilot for a select few members of their IT team. The pilot phase would allow them to test the functionality and master the technologies before full deployment. They requested an initial setup that was relatively bare-bones with unused functions turned off and out of the way to allow for focused learning.
The Concurrency team, consisting of a project manager, technical architect, business analyst, and technical business analyst, met with the client to share knowledge and set up a new configuration in Teams. We began by working on-site with them to examine the current documentation and ensure that the business needs of the client were being successfully translated into implementable IT solutions.
We conducted a ‘walk-through’ by showing the team step-by-step how to deploy items, execute Teams capabilities, implement policies, set permissions, and achieve other business initiatives. Our guidance throughout the process on enabling and disabling the various functions of the online platforms allowed them to carefully weigh the advantages and disadvantages of each, ensuring that they reach an ideal set-up. We worked with the client on the process for a successful integration of third-party collaboration tools Box and Cisco WebEx with Microsoft Teams.
After checking in with the client, they revealed that they are pleased with the new application, interface, and overall functionality, and are prepared to explore next steps.