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Concurrency's Randy Steinberg presents at the Support World Live! Conference

May 18, 2022 | 3:45PM - 4:45PM | Las Vegas, NV


Randy Steinberg presents:

Session 306: OMG! It's True!: How to Achieve Radical Incident Reduction In Less Than 3 Months

Get radically proactive! Break the cycle of reactive support with comprehensive, proactive approaches that can dramatically lower the phone calls, enable your team to resolve incidents faster, and increase support staff skills to get to root causes -- and in less than three months. Grab your lunch and join Randy Steinberg to learn how you can turn things around by using a problem management lifecycle approach. Walk away with an implementation strategy and a toolbox of root cause and resolution techniques. Leave with a stronger understanding of practical approaches for dealing with incidents in an effective and professional manner and the know-how to employ those techniques to radically reduce incidents and unplanned labor costs in your own organization.

Event Address

Las Vegas, NV