Join us at the Concurrency office as we host the next Milwaukee SPIN meeting. Randy Steinberg will present:
Our approach was so hot we messed up our Deployment!
There is no IT value until a service is fully delivered. This includes not only the application being developed, but the ongoing infrastructure management capabilities. Hear a highly entertaining talk on how development projects fail for lack of operational planning and readiness. Learn a successful approach used at other companies that insert operational planning and readiness into their software development lifecycles to ensure a holistic solution is being developed. Learn how operational readiness can be built in parallel with development activities. Hear examples of what works and not works from real industry companies (names withheld to protect the guilty…).
Speaker Bio:
Randy Steinberg has over 25 years of hands-on IT Service Management, development and operations experience gained from many clients around the world. He was the lead author for the ITIL Service Operation book. He was a Global Head of Service Management for a worldwide media company with 176 operating centers around the globe. He recently led a major IT Service Management transformation project for a large government agency crossing implementation of management technologies, process, organizational and governance changes that was awarded an ITIL project of the year award from itSMF. Randy is also the author of several popular ITIL books: Implementing ITSM, Measuring ITSM, Servicing ITSM and Architecting ITSM focused on IT operations support for application development. One client went on to win a Malcolm Baldrige award for the quality of their IT services. He carries ITIL Expert, ISO20000 and PMP certifications.