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ServiceNow CSM - Consumer and Consumer User Craziness!

Leveraging Customer Service Management for Business-to-Consumer capabilities instead of (or as well as) Business-to-Business is a powerful way to expand the reach and capabilities of your customer service desk.  This post will review the Consumer user type in ServiceNow, and some gotchas to watch out for!

John Hennen by John Hennen

ServiceNow Security – Social Engineering

Protecting your business practice, assets, and proprietary information will always be a never-ending battle. For every security patch that is released, there are operators reverse engineering different aspects of every platform looking for exploits.

Scott Poling by Scott Poling

ServiceNow Test Management: Accelerate the Management of Testing Processes

Are you looking to streamline your user acceptance testing experience? Look no further than ServiceNow's very own Test Management suite which features a simplified process for executing tests around software development. Furthermore, gain visibility into which test cases are passing versus which tests have defects, and sign off when you're ready for deployment!

Michael Dugan by Michael Dugan

Concurrency + ServiceNow = Success!!

Learn more about how you may achieve business transformation through your partnership with Concurrency and leveraging ServiceNow

Matt Smith by Matt Smith

Updating the anonymous chat record producer in ServiceNow

Anonymous chat is a useful feature especially in Customer Service Management scenarios.  When an anonymous chat is requested by a user they are presented with a custom record producer to gather initial information.  This post will review how to update that record producer and things to consider if you wish to do so.

John Hennen by John Hennen

Concurrency, Inc. Achieves ServiceNow Silver Partner Status Within 2 Months of achieving Bronze

BROOKFIELD, WI—November 26, 2018 — Concurrency, Inc., an award-winning professional services firm, has achieved Silver Partner status in ServiceNow’s Partner Program. This recognition occurs only two months after achieving Bronze status in August. Since entering ServiceNow’s Partner Program in 2017, Concurrency has planned and implemented multiple enterprise-scale ServiceNow information technology service management (ITSM) solutions for national and global organizations.
 

Concurrency Blog by Concurrency Blog

Concurrency, Inc. Achieves ServiceNow Bronze Partner Status in Only Eighteen Months

BROOKFIELD, WI—August 15, 2018 — Concurrency, Inc., an award winning professional services firm, has achieved Bronze Partner status in ServiceNow’s Partner Program. Since beginning a close relationship with ServiceNow in 2017, Concurrency has planned and implemented multiple enterprise-scale ServiceNow information technology service management (ITSM) solutions for national and global organizations.
 

Concurrency Blog by Concurrency Blog