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The Effects of Time Thieves

How many times have you found yourself driving home from work wondering what exactly you got done that day? ... Dominica DeGrandis’ book Making Work Visible: Exposing Time Theft to Optimize Work & Flow ... book focuses on “the real crime of the century – time theft.” She provides various solutions to make gaining back your time, and therefore your money, simple and easy to understand. These five “time thieves” that she identifies are the most common areas as to why work does not get done in a day ... By reading this book, I saw the clear thieves in my daily life and learned how to defend myself from them in my school and work life.

Jasmin Cox by Jasmin Cox

Journey to teaching Project Management (Pt. 3)

One of the most important components to understand about project management- is that it requires leadership. This is something that I am still working on in my own personal development in and outside this internship- so teaching it is not realistic at my current state. What I can do is share some finding’s based on research I’ve done for my own education. I recently read an article from the project management institute titled “Learning to Lead Chaos”. I combined a few of the paragraphs that were from that article that really stood out to me.

Giamo Rivera by Giamo Rivera

Learning Tips for Customer Success Interns:

Considering I am the first Customer Success, project management, intern. I thought it would be valuable to share my learning experience and provide tips to help future CS interns adjust to Concurrency and project management.

Giamo Rivera by Giamo Rivera

Journey to teaching Project Management (Pt. 2)

Teaching communication is tricky because it’s difficult to teach. Communication is learned through experience throughout our individual lives. There are also many different forms of communication. You need to able to distinguish how to communicate that is acceptable based on a situation- casual or professional settings. In project management, communication is everything. The PM needs to be able to effectively communicate with the internal team, external teams, clients, and any other stakeholders that are affiliated within a project.

Giamo Rivera by Giamo Rivera

ServiceNow Test Management: Accelerate the Management of Testing Processes

Are you looking to streamline your user acceptance testing experience? Look no further than ServiceNow's very own Test Management suite which features a simplified process for executing tests around software development. Furthermore, gain visibility into which test cases are passing versus which tests have defects, and sign off when you're ready for deployment!

Michael Dugan by Michael Dugan

Updating the anonymous chat record producer in ServiceNow

Anonymous chat is a useful feature especially in Customer Service Management scenarios.  When an anonymous chat is requested by a user they are presented with a custom record producer to gather initial information.  This post will review how to update that record producer and things to consider if you wish to do so.

John Hennen by John Hennen

A Look at the New OneDrive for Business Admin Center

The new OneDrive for Business Admin center that was announced at Microsoft Ignite 2016 hit preview in December of 2016 for first release tenants. This post will walk through what this admin center includes while it is in preview and where it will be useful. 

Drew Madelung by Drew Madelung