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Updating the anonymous chat record producer in ServiceNow

Anonymous chat is a useful feature especially in Customer Service Management scenarios.  When an anonymous chat is requested by a user they are presented with a custom record producer to gather initial information.  This post will review how to update that record producer and things to consider if you wish to do so.

John Hennen by John Hennen

A Look at the New OneDrive for Business Admin Center

The new OneDrive for Business Admin center that was announced at Microsoft Ignite 2016 hit preview in December of 2016 for first release tenants. This post will walk through what this admin center includes while it is in preview and where it will be useful. 

Drew Madelung by Drew Madelung

What is a Service?

Let's talk about Services from the perspective of ITIL!

Nick Adams by Nick Adams

Modern IT Management Event

You're invited to the Modern IT Management Event — a business strategy event where our experts will provide real world examples and guidance on how to best enable your IT department to drive your business strategies.

Jake Borzym by Jake Borzym

Deploying Provance ITSM to Dynamics CRM

Provance's ITSM product is more than just a CRM solution with a few entities, it's an entire bolt-on to CRM which can automate your organization's service management, and here's how to deploy it.

Dan Fink by Dan Fink