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My experience as the first Customer Success Intern

I wanted to give a little background about myself prior to giving my overall experience at Concurrency. I came from and IT technician background before joining Concurrency. I craved change and one thing that I really wanted was to be challenged. A few months ago, I found out that I enjoyed project management and wanted to go down that career path. The problem was that it was a huge role change and trying to figure out how to make that transition. I had no prior business background, so I was already at a disadvantage- or that’s what I thought.

Giamo Rivera by Giamo Rivera

Journey to teaching Project Management (Pt. 3)

One of the most important components to understand about project management- is that it requires leadership. This is something that I am still working on in my own personal development in and outside this internship- so teaching it is not realistic at my current state. What I can do is share some finding’s based on research I’ve done for my own education. I recently read an article from the project management institute titled “Learning to Lead Chaos”. I combined a few of the paragraphs that were from that article that really stood out to me.

Giamo Rivera by Giamo Rivera

Learning Tips for Customer Success Interns:

Considering I am the first Customer Success, project management, intern. I thought it would be valuable to share my learning experience and provide tips to help future CS interns adjust to Concurrency and project management.

Giamo Rivera by Giamo Rivera