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My experience as the first Customer Success Intern

I wanted to give a little background about myself prior to giving my overall experience at Concurrency. I came from and IT technician background before joining Concurrency. I craved change and one thing that I really wanted was to be challenged. A few months ago, I found out that I enjoyed project management and wanted to go down that career path. The problem was that it was a huge role change and trying to figure out how to make that transition. I had no prior business background, so I was already at a disadvantage- or that’s what I thought.

Giamo Rivera by Giamo Rivera

Learning Tips for Customer Success Interns:

Considering I am the first Customer Success, project management, intern. I thought it would be valuable to share my learning experience and provide tips to help future CS interns adjust to Concurrency and project management.

Giamo Rivera by Giamo Rivera

Updating the anonymous chat record producer in ServiceNow

Anonymous chat is a useful feature especially in Customer Service Management scenarios.  When an anonymous chat is requested by a user they are presented with a custom record producer to gather initial information.  This post will review how to update that record producer and things to consider if you wish to do so.

John Hennen by John Hennen

Adetayo Adegoke Joins Concurrency, Inc. as Vice President, Customer Engagement and Cloud Platforms

Concurrency, Inc. has hired veteran Microsoft-focused consultant Adetayo (“Tayo”) Adegoke in a newly created vice president position to head two of the firm’s five Digital Transformation practice areas: Customer Engagement and Cloud Datacenter. Concurrency’s other Digital Transformation practices are Modern IT Management, Modern Applications, and Data & Analytics.
 

Concurrency Blog by Concurrency Blog