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Digital Transformation How-To Guide #7: Achieving Modern IT Management

In the prior post in this Digital Transformation series, we touched on a wide range of challenges that illustrate the essential need for IT to work in harmony with business operations across an organization. The question, then, in this ever-changing world is where do you start on the journey of achieving a truly modern approach to IT Management?

Today there are industry standards that are evolving as best practices to organize and define Modern IT structures. The graphic in this blog post defines the four core functions that define a Modern IT organization. Below the graphic are the functional definition and details that define and make up each of the core functions.

Bill Topel by Bill Topel

What is a Service?

Let's talk about Services from the perspective of ITIL!

Nick Adams by Nick Adams

IT is Undergoing a Fundamental Change and We're Not Looking

Without our realizing it, the primary role of IT as an engineering organization has been shifting to one of service integration. IT executives who don't understand this shift will face ever increasing challenges in meeting business needs at cost and availability levels acceptable to the business.

Randy Steinberg by Randy Steinberg

Deploying Provance ITSM to Dynamics CRM

Provance's ITSM product is more than just a CRM solution with a few entities, it's an entire bolt-on to CRM which can automate your organization's service management, and here's how to deploy it.

Dan Fink by Dan Fink